{"id":50077,"date":"2022-11-15T15:20:40","date_gmt":"2022-11-15T15:20:40","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=news&#038;p=50077"},"modified":"2022-11-15T15:21:23","modified_gmt":"2022-11-15T15:21:23","slug":"the-award-winning-transformation-of-ms-bank","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-gb\/news\/the-award-winning-transformation-of-ms-bank\/","title":{"rendered":"The award-winning transformation of M&#038;S Bank"},"content":{"rendered":"\n<p><strong>M&amp;S Bank\u2019s head of customer experience tells CX Network about its award-winning transformation program<\/strong><\/p>\n\n\n\n<p>At\u00a0<a href=\"https:\/\/www.cxnetwork.com\/cx-experience\/articles\/ms-bank-primark-and-asos-take-home-cx-elite-awards\" target=\"_blank\" rel=\"noreferrer noopener\">InMoment\u2019s CX Elite Awards<\/a>\u00a0in September, M&amp;S Bank took home the trophy for its work to transform its customer experience. Part of the two-year project saw cross-functional teams deployed specifically to assess the customer journey and share their findings with other departments.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.cxnetwork.com\/cx-financial-services\/articles\/the-award-winning-transformation-of-ms-bank\" target=\"_blank\" rel=\"noopener\">Read the full article here!<\/a><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[],"class_list":["post-50077","news","type-news","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/news\/50077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/news\/50077\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=50077"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/news_type?post=50077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}