{"id":17364,"date":"2021-02-24T23:15:48","date_gmt":"2021-02-24T23:15:48","guid":{"rendered":"https:\/\/inmoment.com\/action-planning\/"},"modified":"2022-05-27T09:40:48","modified_gmt":"2022-05-27T09:40:48","slug":"action-planning-for-experience-improvement","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/action-planning-for-experience-improvement\/","title":{"rendered":"Action Planning for Experience Improvement"},"content":{"rendered":"\n
<\/div>\n\n\n

\"\"<\/h3>\n

Experience Improvement – Basic action planning tools use simple calculations to move metrics\u2014but moving metrics doesn\u2019t necessarily move the needle.<\/h3>\n\n\n
<\/div>\n\n\n\n\n
\t\t
\n\n\t\t\t\n\t\t\t\n\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t

Coach takes the customer voice and creates priorities tied to the greatest return on investment: where we should put more time, energy, and effort.\u201d<\/strong><\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/section>\n\n\n
\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t
<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Our Unique Approach to Experience Improvement<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n
\n
<\/div>\n<\/div>\n\n\n
\t
\n\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\n\t
Field Coaching<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Empower Your Employees<\/h2>\n\t\t\t\t\n\t\t\t\t

Using predictive analytics on both structured and unstructured data, Coach\u2122 identifies emerging service trends at a location level.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

\n\n\t\t
\n\t\t\t\t\"\"\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t
Automated Action Plans<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Every Team Needs a Great Coach<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Coach creates dynamic, proactive action plans tied to brand-specific operating procedures and revenue-generating activities.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n

\t
\n\n\t\t
\n\t\t\t
\n\t\t\t\t\"\"\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\n\t
Location-Level Insights<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Do More With Less<\/h2>\n\t\t\t\t\n\t\t\t\t

Unlike other action planning apps, Coach can make accurate recommendations even with low feedback volume.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

\t
\n\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\n\t
Customer Story<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Revenue Growth for 25+ Consecutive Quarters <\/h2>\n\t\t\t\t\n\t\t\t\t

After implementing Coach and data-driven improvements, a leading global restaurant brand saw a significant increase in all key metrics in just eight months including 34% in OSAT and 4% in revenue.<\/p>\n\n\t\t\t\t\t\t\t\t\tSee More Customer Stories<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

\n\n\t\t
\n\t\t\t\t\"\"\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
\t
\n\n\t\t
\n\t\t\t
\n\t\t\t\t\"\"\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t
\n\n\t\t\t
\n\n\t\t\t\t\n\t\n\t
Dynamic Action Planning<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Move Beyond Insights<\/h2>\n\t\t\t\t\n\t\t\t\t

Insights without action are just that, and experience programs typically stall when brands don\u2019t know what actions to take or even how to garner support and engagement. Our experience transformation experts will not only help you identify impactful initiatives, but will guide the change management and engagement process required to make experience improvement a part of every employee\u2019s daily routine. <\/p>\n\n\t\t\t\t\t\t\t\t\tLearn about Strategic Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

\n\t
\n\n\t\t\t\t\t\t\t

Experience Improvement with InMoment<\/h2>\n\t\t\n\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tresource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t

\n\t\t\t\t\t\t\t

Webinar: Optimising Contact Centre Performance with Conversational Intelligence<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\"\"\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\tContinue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\t\t
\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tresource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t

\n\t\t\t\t\t\t\t

On Demand Webinar – AI Journey Insights \u2013 See the Whole Customer Journey Come to Life!<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\"\"\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\tContinue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\t\t
\n\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tresource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t

\n\t\t\t\t\t\t\t

On Demand Webinar – What Role is Conversational Intelligence Playing in Your CX Strategy?<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\"\"\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\tContinue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t