{"id":17381,"date":"2021-02-25T00:18:42","date_gmt":"2021-02-25T00:18:42","guid":{"rendered":"https:\/\/inmoment.com\/active-listening-studio\/"},"modified":"2023-01-16T10:55:39","modified_gmt":"2023-01-16T10:55:39","slug":"active-listening-studio","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/active-listening-studio\/","title":{"rendered":"Active Listening Studio"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h3 style=\"text-align: center;\">The Active Listening Studio\u2122 is a one-of-a-kind listening suite that gives you the control to gather feedback at every touchpoint.<\/h3>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n<section id=\"block-83c48b2c94ef638e878f916db7151287\" class=\"content-block pull-quote-block alignfull quote-layout alignfull has-background image-as-background background-position-center background-size-cover has-overlay-mode-\" style=\" background-image: url(https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/dots.svg)\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-9\t\t\t\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text quote-barracuda \">\n\t\t\t\t\t\t<h2><strong class=\"background-coral color-albatross\">The Active Listening Studio allows customers to tell us what\u2019s most important to them, in the way they want, instead of bombarding them with questions and surveys only we care about.\u201d<\/strong><\/h2>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n<section id=\"block-ae57766a6d30ea49bc60771a7dc02df3\" class=\"content-block single-paragraph-block alignfull has-background color-as-background background-orca\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">Our Unique Approach to Experience Improvement<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"background-orca alignfull u-plr-30\" style=\"height: 1px;\">\n<div class=\"container\" style=\"border-top: solid 1px #F96E6E;\"><\/div>\n<\/div>\n\n\n<section id=\"block-a6c46b002f9566fcb6dc91e1ede42fac\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">DIY Survey Creation<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Take the Reins<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Design, create, and deploy smart and effective full surveys and micro-surveys for your core programme or ad-hoc research queries.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DIY_Survey-01.svg\" width=\"1200\" height=\"838\" title=\"DIY_Survey-01\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-8080d4f2eee15f38eb9b99a342566346\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Active_Listening-07.svg\" width=\"1567\" height=\"1155\" title=\"Active_Listening-07\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Engagement Engine<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Conversations, Not Interrogations<\/h2>\n\t\t\t\t\n\t\t\t\t<p>InMoment&#8217;s patented, AI-powered Engagement Engine\u2122 encourages rich conversations by listening and responding to customers in real time, eliciting not only more, but more valuable responses.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-cc3c94041e27f28f2b4fb6be5feab514\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Issue Resolution<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">From Surveying to Solving<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Solve customer issues before they ever reach an agent. The Rapid Resolution Engine\u2122 directs customers to helpful information within the feedback experience, proactively reducing contact centre volume and significantly improving the customer experience.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/axiom-survey_1.svg\" width=\"536\" height=\"780\" title=\"axiom survey_1\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-fab6c844feb6161a3818db12d6993e73\" class=\"content-block single-paragraph-block u-plr-30 alignfull has-background color-as-background background-orca\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-coral\">Eligibility Engine<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">Avoid Over-Soliciting<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-albatross\"><p>Dodge survey fatigue with our Eligibility Engine\u2122, which automatically monitors survey frequency and suppresses invitations for those who have already responded.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-6625279ee231121353b80c3a4009dfc7\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Social Monitoring<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Capture Every Customer Story<\/h2>\n\t\t\t\t\n\t\t\t\t<p>InMoment helps you tap into popular online review and social sites and embeds these stories alongside additional experience data, ensuring you have the full spectrum of the customers\u2019 voice built into your business decisions.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/Social-Monitoring.svg\" width=\"825\" height=\"1038\" title=\"Social Monitoring\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-37e04339e8de94ea7173d07fb8f90305\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"786\" height=\"1000\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/videoupload-small.png\" class=\"fifty-image\" alt=\"Video Upload\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/videoupload-small.png 786w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/videoupload-small-236x300.png 236w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/videoupload-small-768x977.png 768w\" sizes=\"auto, (max-width: 786px) 100vw, 786px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Multimedia Feedback<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">How You Listen Matters<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Hearing your customers&#8217; stories and seeing facial expressions and body language adds a depth of understanding and emotion that supplements traditional text feedback and reviews.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-a93c1bf893b33bbe75932e814e854b75\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide u-ptb-120  no-background\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-coral\">Customer Story<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">More Effective Listening<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Using the Active Listening Studio to revamp its listening, a leading global retailer increased survey response rates by 37% and response length by 38%. This meant more and better customer-sourced guidance for every department across the organisation.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-albatross cta button\" href=\"https:\/\/inmoment.com\/en-gb\/customer-stories\/\"><span>See More Customer Stories<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"593\" height=\"454\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActiveListeningStudio_CustomerStory.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActiveListeningStudio_CustomerStory.png 593w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActiveListeningStudio_CustomerStory-300x230.png 300w\" sizes=\"auto, (max-width: 593px) 100vw, 593px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-c6769da46fbfb95ae3e52d80c4facc53\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background image-as-background background-position-center background-size-cover has-overlay-mode-\" style=\" background-image: url(https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/XI21-ServiceOfferingBkgd.svg)\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/CustomerJourney-Services.svg\" width=\"668\" height=\"505\" title=\"CustomerJourney-Services\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-dory\">Customer Journey Mapping<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Predict and Plan for Emerging Customer Journeys<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Customer journeys can change on a dime and the only guarantee is that today\u2019s journey looks nothing like yesterday\u2019s\u2014and tomorrow\u2019s will certainly be something new. Our journey mapping workshops help you predict and plan for these changes, so while your competitors are scrambling to adapt, you\u2019re prepared to meet the evolving needs of the market.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-dory cta button\" href=\"https:\/\/inmoment.com\/en-gb\/services\/\"><span>Learn about Strategic Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-441eb2182eb0ed0eef689ef3c55a5b90\" class=\"post-cards-block alignfull alignwide no-background\" style=\"\">\n\t<div class=\"container\">\n\n\t\t\t\t\t\t\t<h2 class=\"post-cards-block-heading \">Experience Improvement with InMoment<\/h2>\n\t\t\n\t\t<div class=\"post-cards-block-cards\">\n\t\t\t\t\t\t\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/webinar-optimising-contact-centre-performance-with-conversational-intelligence\/\">Webinar: Optimising Contact Centre Performance with Conversational Intelligence<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment_Part-3_Contact-Centre-Performance_Preview-Image-300x157.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment_Part-3_Contact-Centre-Performance_Preview-Image-300x157.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment_Part-3_Contact-Centre-Performance_Preview-Image-1024x536.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment_Part-3_Contact-Centre-Performance_Preview-Image-768x402.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment_Part-3_Contact-Centre-Performance_Preview-Image-1536x804.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment_Part-3_Contact-Centre-Performance_Preview-Image-2048x1072.jpg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment_Part-3_Contact-Centre-Performance_Preview-Image-1920x1005.jpg 1920w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/en-gb\/resource\/webinar-optimising-contact-centre-performance-with-conversational-intelligence\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-webinar-ai-journey-insights-see-the-whole-customer-journey-come-to-life\/\">On Demand Webinar &#8211; AI Journey Insights \u2013 See the Whole Customer Journey Come to Life!<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment-Part-2_AI-Journey-Insights-300x157.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment-Part-2_AI-Journey-Insights-300x157.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment-Part-2_AI-Journey-Insights-1024x536.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment-Part-2_AI-Journey-Insights-768x402.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment-Part-2_AI-Journey-Insights-1536x804.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment-Part-2_AI-Journey-Insights-2048x1072.jpg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/CI-Webinar_InMoment-Part-2_AI-Journey-Insights-1920x1005.jpg 1920w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-webinar-ai-journey-insights-see-the-whole-customer-journey-come-to-life\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-webinar-what-role-is-conversational-intelligence-playing-in-your-cx-strategy\/\">On Demand Webinar &#8211; What Role is Conversational Intelligence Playing in Your CX Strategy?<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-300x157.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-300x157.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-1024x536.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-768x402.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-1536x804.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-2048x1072.jpg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Inmoment-Webinar_Conversational-Intelligence-1920x1005.jpg 1920w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/en-gb\/resource\/on-demand-webinar-what-role-is-conversational-intelligence-playing-in-your-cx-strategy\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<button class=\"button ghost blue\">\n\t\t\t\t<a href=\"https:\/\/inmoment.com\/en-gb\/resources\/\" target=\"\">\n\t\t\t\t\t<span>See More Resources<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/button>\n\t\t\n\t<\/div> <!-- .container -->\n\n<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Active Listening Studio\u2122 is a one-of-a-kind listening suite that gives you the control to gather feedback at every touchpoint.<\/p>\n","protected":false},"author":12,"featured_media":3197,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17381","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/17381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/comments?post=17381"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/17381\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/3197"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=17381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}