{"id":17392,"date":"2021-02-25T00:23:20","date_gmt":"2021-02-25T00:23:20","guid":{"rendered":"https:\/\/inmoment.com\/case-management\/"},"modified":"2021-12-03T12:34:46","modified_gmt":"2021-12-03T12:34:46","slug":"case-management","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/case-management\/","title":{"rendered":"CX Case Management"},"content":{"rendered":"\n
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A closed-loop system infused with intelligent alerts, text analytics, and prescriptive recommended actions for high-risk to high-potential customers.<\/h3>\n\n\n
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We\u2019ve responded to nearly 9,000 customer concerns, and realised almost $9 million in new revenue. In under six months, the programme paid for itself many times over.\u201d<\/strong><\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/section>\n\n\n
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Our Unique Approach to Experience Improvement<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n
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INNER & OUTER LOOP IMPROVEMENT<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Negative Experiences Happen<\/h2>\n\t\t\t\t\n\t\t\t\t

When things don’t go to plan, there’s a wonderful opportunity for improvement. Utilising the most accurate text analytics in the market, you’ll not only be able to identify the next best action for an individual customer or employee, but address the root cause to ensure continuous improvement.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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Automated Actions<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

In-the-Moment Experience Improvement<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

With real-time, intelligent alerts via push notifications, SMS, and email, you’re empowered to effectively manage, assign, track, prioritize and remedy individual incidents and widespread occurrences within the XI platform or your CRM of choice.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n

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Voice of Employee<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Your Most Valuable Asset<\/h2>\n\t\t\t\t\n\t\t\t\t

Incorporating the voice of your employees offers a unique perspective on customer concerns\u2014and how to resolve them.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

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Customer Story<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Outer Loop Cost Savings<\/h2>\n\t\t\t\t\n\t\t\t\t

In a single year after partnering with InMoment, Virgin Money reduced complaint volume by 26% in key areas, generating approximately $170,000 in annual savings.<\/p>\n\n\t\t\t\t\t\t\t\t\tSee More Customer Stories<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t

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Predictive Analytics<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t

Your Own Personal Crystal Ball<\/h2>\n\t\t\t\t\n\t\t\t\t

If you\u2019re making all of your decisions based on lagging indicators, you\u2019ll always be a step behind. Predictive analytics give you a crystal ball into which locations are likely to miss sales goals, which customers are positioned to churn, and which segments are ripe for growth. From forecasting, to customer churn, to employee attrition, by constantly analysing patterns in diverse data sources, you\u2019re able to make proactive rescues and take advantage of emerging opportunities before it\u2019s too late.<\/p>\n\n\t\t\t\t\t\t\t\t\tLearn about Strategic Services<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n

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Experience Improvement with InMoment<\/h2>\n\t\t\n\t\t
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Webinar: Optimising Contact Centre Performance with Conversational Intelligence<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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On Demand Webinar – AI Journey Insights \u2013 See the Whole Customer Journey Come to Life!<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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On Demand Webinar – What Role is Conversational Intelligence Playing in Your CX Strategy?<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t

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