{"id":30531,"date":"2021-06-21T22:05:36","date_gmt":"2021-06-21T22:05:36","guid":{"rendered":"https:\/\/inmoment.com\/integrations\/intercom\/"},"modified":"2021-12-03T13:20:08","modified_gmt":"2021-12-03T13:20:08","slug":"intercom","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/integrations\/intercom\/","title":{"rendered":"Intercom – Customer Experience"},"content":{"rendered":"
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Surveys in Intercom Messenger provide a seamless customer experience.<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Support conversations are transformed when teams have Voice of the Customer data at their fingertips.<\/p>\n

Connect Your Intercom Account<\/span><\/a><\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n\n

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Monitor & improve the customer journey.<\/h2>\n\t\t\t\t\n\t\t\t\t
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  • Trigger in-app surveys, email surveys or surveys in Intercom Messenger based on user attributes. For example, send a Customer Effort Score survey after onboarding, CSAT survey upon support case closure, or a Net Promoter Score survey 60 days prior to renewal.<\/li>\n
  • Survey responses flow back into user records in Intercom.<\/li>\n
  • Get started in days, not weeks.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t
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    Close the loop with customers right from Intercom.<\/h2>\n\t\t\t\t\n\t\t\t\t
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    • Get Support working right away! Automatically open conversations when feedback comes in, if desired, to prompt follow-up with the customer.<\/li>\n
    • Send auto-messages based on survey score. For example, automatically follow up with detractors to learn more, or invite happy customers to your referral programme.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
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      Hear from more customers. Supplement in-chat surveys with email.<\/h2>\n\t\t\t\t\n\t\t\t\t
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      • Reach off-line stakeholders with email surveys.<\/li>\n
      • Follow up with customers who don\u2019t respond in-app.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t
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        Analyse all of your customer journey metrics.<\/h2>\n\t\t\t\t\n\t\t\t\t
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        • Net Promoter, CSAT and Customer Effort Score dashboards.<\/li>\n
        • Track CX metrics across channels, touch points, and across your entire customer base.<\/li>\n
        • View your rolling average metrics over time. Diagnose by your business drivers.<\/li>\n
        • Close the loop with customers.<\/li>\n
        • Never miss a trend \u2013 automatically receive a continuous pulse of customer sentiment.<\/li>\n
        • Qualitative feedback is auto-categorised so you can learn why your customers love you or don\u2019t.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n

          <\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":28,"featured_media":0,"parent":10572,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30531","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/30531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/comments?post=30531"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/30531\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/pages\/10572"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=30531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}