{"id":38606,"date":"2022-01-18T05:30:17","date_gmt":"2022-01-18T05:30:17","guid":{"rendered":"https:\/\/inmoment.com\/experience-trends-report-2022\/"},"modified":"2022-01-25T17:01:05","modified_gmt":"2022-01-25T17:01:05","slug":"experience-trends-report-2022","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/experience-trends-report-2022\/","title":{"rendered":"Experience Trends Report 2022"},"content":{"rendered":"\n\n\n
\n
\n
\n
\n \n \n \n \n <\/svg>\n <\/span>\n \n \n \n <\/svg>\n <\/span>\n <\/div>\n <\/div>\n
\n \n \n \n \n \n <\/svg>\n <\/span>\n \n \n \n \n <\/svg>\n\t\t\t\t
Table of Contents<\/h6><\/span>\n <\/span>\n <\/div>\n
\n
\n
<\/div>\n
Welcome to the 2022 Experience Trends Report<\/h6>\n <\/div>\n
\n
<\/div>\n
About the Research <\/h6>\n <\/div>\n
\n
<\/div>\n
Four Experience Trends for 2022<\/h6>\n <\/div>\n
\n
<\/div>\n
Trend #1<\/h6>\n <\/div>\n
\n
<\/div>\n
Trend #1 Continued<\/h6>\n <\/div>\n
\n
<\/div>\n
Trend#2<\/h6>\n <\/div>\n
\n
<\/div>\n
Trend #3<\/h6>\n <\/div>\n
\n
<\/div>\n
Trend #4 <\/h6>\n <\/div>\n
\n
<\/div>\n
Trend #4 Continued<\/h6>\n <\/div>\n
\n
<\/div>\n
Additional Insights<\/h6>\n <\/div>\n \n <\/div>\n <\/div>\n
\n
\n
\n
\n
\n
\n

2022 Experience Trends Report<\/h1>\n

Four Trends That Are Changing Customer & Employee Experiences This Year<\/h3>\n <\/div>\n <\/div>\n
\n
\n

2020 & 2021 Flipped Experiences on Their Heads\u2026. Now It\u2019s Time to Innovate<\/h4>\n

It\u2019s safe to say the last few years have been challenging for businesses and society as a whole. As we move forward and hopefully past the pandemic, experience-focused businesses are faced with a new challenge: there is no back to normal.<\/p>\n

To be successful in 2022, businesses need to break from the status quo and make the choice to innovate by listening to their customers, non-buyers, employees, and other experience stakeholders to determine their strategy going forward.<\/p>\n

That\u2019s where the 2022 Experience Trends Report comes in.<\/h4>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n \n
\n
\n
\n
\n

About the Research<\/h2>\n

This is a trends report unlike any other, built for a time unlike any other.<\/h4>\n

InMoment\u2019s Strategic Insights Team<\/a> collected data from both consumers and employees of brands across 11 different industries about three core topics:<\/p>\n