{"id":43615,"date":"2022-05-10T16:06:11","date_gmt":"2022-05-10T16:06:11","guid":{"rendered":"https:\/\/inmoment.com\/?page_id=43615"},"modified":"2022-10-28T14:06:05","modified_gmt":"2022-10-28T14:06:05","slug":"your-experience-framework-in-5-simple-steps-course","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-gb\/your-experience-framework-in-5-simple-steps-course\/","title":{"rendered":"Your Experience Framework in 5 Simple Steps"},"content":{"rendered":"\n\n\n
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Table of Contents<\/h6><\/span>\n <\/span>\n <\/div>\n
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Welcome!<\/h6>\n <\/div>\n
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Lesson 1: Design With The End in Mind<\/h6>\n <\/div>\n
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Lesson 2: Create Strategic Listening Posts<\/h6>\n <\/div>\n
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Lesson 3: Make Sense of Your Data<\/h6>\n <\/div>\n
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Lesson 4: Build a Culture of Taking Action<\/h6>\n <\/div>\n
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Lesson 5: Show The Value of Your Programme<\/h6>\n <\/div>\n
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Become Certified! <\/h6>\n <\/div>\n \n <\/div>\n <\/div>\n
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Your Experience Framework in 5 Simple Steps<\/h1>\n

Become Certified!<\/h3>\n <\/div>\n <\/div>\n
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Welcome to your Experience Framework Training!<\/h4>\n

In this training series our experts will share best practices on how to design your CX programme so you can listen to your customers during the moments that matter, understand what they are saying, then take these insights to transform your business and realise the value and ROI in doing so.
\nAt the end of the self-managed course we will put your learning to the test for the chance to be CX Certified by InMoment!<\/p>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n \n

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Lesson #1<\/h5>\n

Design With The End in Mind<\/h2>\n

To Kick off, the first lesson is all about Design!<\/h4>\n

Whether you are taking on an experience programme for the first time, or redesigning an existing one, this is the most fundamental step. For a lasting impact, take the time to outline your CX vision, align it with your corporate objectives, and create a tactical strategy for how your experience programme will ladder up to expectations.<\/p>\n

In this video, our experience expert Andrew Park, VP of Strategy and Enablement, explains how to clearly define an experience strategy that aligns with your business goals and brand promises, forming the foundation for a programme design that is purpose-built to support those goals. Watch this short training video to learn how you can apply these best practices to design with the end in mind.<\/p>\n

Here is further reading on best practices to consider when designing your feedback programme:<\/h4>\n