{"id":13421,"date":"2019-01-31T00:00:00","date_gmt":"2019-01-31T00:00:00","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/resource\/2019-cx-trends-report\/"},"modified":"2021-07-28T00:36:56","modified_gmt":"2021-07-28T00:36:56","slug":"2019-cx-trends-report","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/2019-cx-trends-report\/","title":{"rendered":"2019 CX Trends Report"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As we enter 2019, customer experience isn&#8217;t the shiny new toy it once was. It has evolved into a more mature business practice that some brands have mastered to rise above the rest in both reputation and revenues. However, there is still a disconnect from what brands consider to be successful CX initiatives and what customers perceive as CX excellence.&nbsp;<\/span><\/p>\n<p><b>Learn key customer trends to help evolve and mature your business practices so you can rise above the rest in both reputation and revenue. Trends include:&nbsp;<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Why you should let customers talk to you\u2014not just about you<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Why you should care about non-buyer feedback&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\">Why you shouldn&#8217;t disregard the human factor in the digital age<\/li>\n<\/ul>\n","protected":false},"featured_media":8836,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[419],"class_list":["post-13421","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-report-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13421\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/8836"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=13421"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=13421"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=13421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}