{"id":13425,"date":"2018-11-29T00:00:00","date_gmt":"2018-11-29T00:00:00","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/resource\/the-journey-to-cx-maturity\/"},"modified":"2022-10-28T14:33:58","modified_gmt":"2022-10-28T14:33:58","slug":"the-journey-to-cx-maturity","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/the-journey-to-cx-maturity\/","title":{"rendered":"The Journey to CX Maturity: How to Navigate Your Programme from Where You Are To Where You Want to Be"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Everyone wants to reach the summit of customer experience (CX) greatness, but it\u2019s no easy feat. After all, you can\u2019t climb a major peak on your first try. First, you need to master the skills necessary to reach each level on your journey. <\/span><\/p>\n<p>Check out this infographic and learn about the three stages of CX Maturity, then take the <a href=\"https:\/\/www.inmoment.com\/cx-maturity-assessment\/\">CX Maturity Assessment<\/a> to find out what stage your CX program is in and get a customized list of suggestions for how you can kickstart your goals!<\/p>\n<p><a href=\"https:\/\/www.inmoment.com\/cx-maturity-assessment\/\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-4954\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/CXMaturityInfographic.jpg\" alt=\"\" width=\"1700\" height=\"8014\"><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":8804,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[418],"class_list":["post-13425","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-infographic-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13425","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13425\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/8804"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=13425"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=13425"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=13425"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}