{"id":13428,"date":"2018-11-06T00:00:00","date_gmt":"2018-11-06T00:00:00","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/resource\/2018-retail-cx-trends-report\/"},"modified":"2022-05-24T11:37:04","modified_gmt":"2022-05-24T11:37:04","slug":"2018-retail-cx-trends-report","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/2018-retail-cx-trends-report\/","title":{"rendered":"2018 Retail CX Trends Report"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In 2018, retailers are faced with a unique challenge: provide innovative products and services, while also providing a customer experience that keeps customers both trusting and loyal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">InMoment surveyed 1,300 U.S. consumers to understand the current state of trust and loyalty, as well as customer perception of attempts to offer more experiences versus simple transactions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our research produced a treasure trove of insights, including some groundbreaking revelations like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>What matters most to consumers<\/b><span style=\"font-weight: 400;\"> when deciding to shop<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Whether or not they are willing to spend<\/b><span style=\"font-weight: 400;\"> more with brands they trust<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Which retail category <\/b><span style=\"font-weight: 400;\">they find most trustworthy\u2014and untrustworthy<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Download the full 2018 Retail Trends Report to find out how you can foster trust and loyalty with your own CX initiatives today!<\/span><\/p>\n","protected":false},"featured_media":28886,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[419],"class_list":["post-13428","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-report-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13428\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/28886"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=13428"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=13428"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=13428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}