{"id":13432,"date":"2018-05-29T00:00:00","date_gmt":"2018-05-29T00:00:00","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/resource\/my-proudest-cx-moment-tesco-ireland\/"},"modified":"2018-05-29T00:00:00","modified_gmt":"2018-05-29T00:00:00","slug":"my-proudest-cx-moment-tesco-ireland","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/my-proudest-cx-moment-tesco-ireland\/","title":{"rendered":"My Proudest CX Moment: Tesco Ireland"},"content":{"rendered":"<p>When Tesco Ireland decided to shift their strategy to focus on customer feedback, they started an organization-wide movement. Watch Customer Insight Manager Jenny Mullins discuss how the addition of audio feedback armed frontline employees with \u201cthe why\u201d and the right motivation.<\/p>\n<p>https:\/\/inmoment.wistia.com\/medias\/ed0up9ww40?embedType=async&#038;videoFoam=true&#038;videoWidth=640<\/p>\n","protected":false},"featured_media":8778,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[421],"class_list":["post-13432","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-video-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/13432\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/8778"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=13432"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=13432"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=13432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}