{"id":93450,"date":"2025-06-11T11:30:54","date_gmt":"2025-06-11T17:30:54","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=93450"},"modified":"2025-06-11T11:32:27","modified_gmt":"2025-06-11T17:32:27","slug":"webinar-optimising-contact-centre-performance-with-conversational-intelligence","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/webinar-optimising-contact-centre-performance-with-conversational-intelligence\/","title":{"rendered":"Webinar: Optimising Contact Centre Performance with Conversational Intelligence"},"content":{"rendered":"\n<section id=\"section-block_3ce849ff501d1e9bd45180a90f0fd200\" class=\"block-section bg-transparent   bg-cover bg-center bg-no-repeat  \"\n    style=\" \">\n\n    <div class=\"pt-100px pb-70px\">\n\n        <div class=\"container\">\n\n            \n\n<div id=\"intro-block_69af7495c5f47d9572455e54732357b4\" class=\"block-intro mb-20px \">\n\n\t<div class=\"block-intro-inner bg-inherit-gradient relative\">\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<p class=\"eyebrow\">On Demand Webinar<\/p>\n\t\t\t\t\t\t\t\t\t\t<h1 class=\"title\">Optimising Contact Centre Performance with Conversational Intelligence<\/h1>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<section id=\"section-block_112ac32950868a4e58583ba4cb7552a9\" class=\"block-section bg-transparent   bg-cover bg-center bg-no-repeat  default\"\n    style=\" \">\n\n    <div class=\"py-100px\">\n\n        <div class=\"container\">\n\n            \n\n<p><strong>Maximise efficiency, enhance coaching, and drive performance with AI-powered insights<\/strong><\/p>\n\n\n\n<p>Are you truly unlocking the full potential of your contact centre, or are hidden inefficiencies holding your team back? Conversational Intelligence can revolutionise coaching, streamline QA, and drive measurable performance improvements.<br><br>Join us for the third part of our exclusive webinar series where we explore how Conversational Intelligence (CI) transforms contact centre operations at every level\u2014from agents to QA teams to leadership. Learn how AI-driven automation and analytics can enhance coaching, streamline quality assurance, and improve overall customer experience.<br><br><strong>What You Will Learn &amp; See In Action:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI-Driven Coaching &amp; QA<\/strong> \u2013 Leverage automated conversation summaries, real-time dashboards, and customisable scoring models to enhance coaching, pinpoint areas for improvement, and drive team performance.<\/li>\n\n\n\n<li><strong>Optimising Agent Efficiency<\/strong> \u2013 Automate disposition reporting, analyse communication patterns, and provide targeted feedback to help agents focus on delivering better customer experiences.<\/li>\n\n\n\n<li><strong>AI-Powered Insights for Smarter Decisions <\/strong>\u2013 Explore dashboards, NLP-powered analytics, and predictive insights to identify trends, improve self-serve channels, and reduce operational costs.<\/li>\n\n\n\n<li><strong>Maximising ROI &amp; Contact Centre Performance<\/strong> \u2013 Walk through agent scorecards, QA scoring, and AI-driven recommendations to optimise operations and improve first-call resolution.<\/li>\n<\/ul>\n\n\n\n<p>Are you ready to take your operations to the next level? Register today us and see how Conversational Intelligence can transform your contact centre!<\/p>\n\n\n\n<p><strong>Our Speakers<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded\"><img decoding=\"async\" width=\"300\" height=\"300\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/image.jpeg\" alt=\"This image has an empty alt attribute; its file name is Jeremy-Griffiths_300.jpg\" class=\"wp-image-89134\" style=\"width:253px;height:auto\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/image.jpeg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/image-150x150.jpeg 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/jeremygriffiths\/\" target=\"_blank\" rel=\"noopener\"><b>Jeremy Griffiths, VP Consulting &amp; Insights, InMoment<\/b><\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized is-style-rounded\"><img decoding=\"async\" width=\"400\" height=\"400\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/06\/tom-boylan-.jpg\" alt=\"\" class=\"wp-image-60392\" style=\"width:253px\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/06\/tom-boylan-.jpg 400w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/06\/tom-boylan--300x300.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/06\/tom-boylan--150x150.jpg 150w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/tom-boylan\/\" target=\"_blank\" rel=\"noopener\"><b>Tom Boylan,<\/b> <strong>Solution<\/strong><b> Consultant, InMoment<\/b><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p><strong>Do check out our other two webinars of this three-part series:<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/inmoment.com\/en-gb\/event\/webinar-conversational-intelligence-personalised-customer-experiences\/\">Webinar 1: <strong>What role is Conversational Intelligence playing in your CX Strategy?<\/strong><br><\/a><a href=\"https:\/\/inmoment.com\/en-gb\/event\/webinar-ai-journey-insights-see-the-whole-customer-journey-come-to-life\/\">Webinar 2: <strong>Webinar: AI Journey Insights \u2013 See the Whole Customer Journey Come to Life!<br><\/strong><\/a><\/p>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n\n\t<span class=\"hs-gated-content-reveal-overlay  \"><\/span>\n\t<div class=\"hs-form-sticky-wrap   \">\n\t\t\n\n\t\t<div id=\"hubspot-form-69f624dca9636\" class=\"block-hubspot-form hs-form-outer  \" data-chili=\"\" data-form-id=\"248b0270-bbfd-4f66-84b5-4a14e81881da\" >\n\t\t\t\t\t\t\t\t\t<!-- <span class=\"hs-gated-content-reveal-overlay\"><\/span> -->\n\t\t\t\t\t\t\n\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<h3 class=\"hs-form-title   \">Complete the form to view the on-demand webinar<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"skeleton-loader\" id=\"loading-indicator-hubspot-form-69f624dca9636\">\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-1\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-2\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-3\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<script>\n\t\t\t\t\t\n\n\t\t\t\t\thsformEmbedJs.addEventListener('load', function(event_69f624dca9636) {\n\n\t\t\t\t\tvar gatedContentType = 'video';\n\t\t\t\t\tvar timeoutTime = 0;\n\n\t\t\t\t\t\t\/\/ Set up functions\n\t\t\t\t\t\tfunction onFormReadyFunction($form) {\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Hide the loading indicator here if ZIFC not enabled\n\t\t\t\t\t\t\t\tif (document.getElementById('loading-indicator-hubspot-form-69f624dca9636'))\n\t\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-hubspot-form-69f624dca9636').style.display = 'none';\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Gated content known user check\n\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\ttimeoutTime = parseInt(timeoutTime * 1000);\n\n\t\t\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t\t\tdocument.body.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\t\tdocument.documentElement.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\t}, timeoutTime);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/ inject custom field values into Hubspot hidden input names\n\t\t\t\t\t\t\tvar formIDLastAssetData = formIDLastAssetData || [];\n\t\t\t\t\t\t\tformIDLastAssetData.push({\n\t\t\t\t\t\t\t\tid: 'hubspot-form-69f624dca9636',\n\t\t\t\t\t\t\t\tlast_asset: 'Optimising Contact Centre Performance with Conversational Intelligence'\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\tvar input = $form[0].querySelector('input[name=\"last_asset\"]');\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/lastAssetInputs.forEach(input => {\n\t\t\t\t\t\t\tif(input && input.closest('.block-hubspot-form')) {\n\t\t\t\t\t\t\t\tvar formId = input.closest('.block-hubspot-form').id;\n\t\t\t\t\t\t\t\tvar formData = formIDLastAssetData.find(item => item.id === formId);\n\n\t\t\t\t\t\t\tif (formData) {\n\t\t\t\t\t\t\t\tinput.value = formData.last_asset;\n\t\t\t\t\t\t\t\tinput.dispatchEvent(new Event('input', {\n\t\t\t\t\t\t\t\t\tbubbles: true\n\t\t\t\t\t\t\t\t}));\n\n\t\t\t\t\t\t\t\tconsole.log(formData.last_asset);\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/});\n\t\t\t\t\t\t\/\/ if (document.querySelector('input[name=\"last_asset\"]')) {\n\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').value = '<\/\/?php echo $last_asset; ?>';\n\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').dispatchEvent(new Event('input', {\n\t\t\t\t\t\t\/\/ \t\tbubbles: true\n\t\t\t\t\t\t\/\/ \t}));\n\n\t\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\/\/ After button clicked, but before data is sent\n\t\t\t\t\tfunction onBeforeFormSubmitFunction($form) {\n\t\t\t\t\t\tconst submitButton = $form.find('input[type=\"submit\"]').get(0);\n\n\t\t\t\t\t\t\tif (submitButton) {\n\t\t\t\t\t\t\t\tsubmitButton.classList.add('submit-loading');\n\t\t\t\t\t\t\t\tsubmitButton.value = \"Loading...\";\n\t\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ Next few functions fire only if ZI enabled\n\t\t\t\t\t\tfunction onEmailChange($form) {\n\t\t\t\t\t\t\tlet emailInput = document.querySelector('input[name=\"email\"]');\n\t\t\t\t\t\t\tif(document.querySelector('input[name=\"Email\"]'))\n\t\t\t\t\t\t\t\temailInput = document.querySelector('input[name=\"Email\"]');\n\n\t\t\t\t\t\tif (emailInput && !emailInput.hasListenersAttached) {\n\t\t\t\t\t\t\t['input', 'change'].forEach(eventType => {\n\t\t\t\t\t\t\t\temailInput.addEventListener(eventType, handleInputChange.bind(null, $form, emailInput));\n\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\temailInput.hasListenersAttached = true;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction handleInputChange($form, emailInput) {\n\t\t\t\t\t\t\/\/console.log('Email input event triggered:', emailInput.value);\n\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\tfunction handleZoomInfoMatch($form, emailInput) {\n\t\t\t\t\t\tvalidateEmailWithDelay(emailInput);\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction validateEmailWithDelay(emailInput) {\n\t\t\t\t\t\tvar form = emailInput.closest('form');\n\t\t\t\t\t\tvar submitButton = form.querySelector('[type=\"submit\"]');\n\t\t\t\t\t\t\n\t\t\t\t\t\tfunction disableSubmit() {\n\t\t\t\t\t\t\t\/\/console.log('Disable Submit');\n\t\t\t\t\t\t\tsubmitButton.classList.add('disabled');\n\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction enableSubmit() {\n\t\t\t\t\t\t\t\/\/console.log('Enable Submit');\n\t\t\t\t\t\t\tsubmitButton.classList.remove('disabled');\n\t\t\t\t\t\t\tsubmitButton.disabled = false;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\tconst neverBounceStatus = emailInput.getAttribute('data-zi-neverbounce-status');\n\t\t\t\t\t\t\t\/\/console.log(neverBounceStatus);\n\n\n\t\t\t\t\t\t\tfetch(inmomentlocalizedata.theme_path + '\/template-parts\/content-blocks\/blocked-domains.json')\n\t\t\t\t\t\t\t.then(response => response.json())\n\t\t\t\t\t\t\t.then(list => {\n\n\t\t\t\t\t\t\t\tvar emailErrorHtml = document.createElement('div');\n\t\t\t\t\t\t\t\temailErrorHtml.setAttribute('class', 'mktoError mktoErrorCustom');\n\t\t\t\t\t\t\t\temailErrorHtml.innerHTML = 'This email is not allowed.';\n\n\n\t\t\t\t\t\t\t\tfunction isDomainFound(email) {\n\t\t\t\t\t\t\t\t\tconst domain = email.split('@')[1];\n\t\t\t\t\t\t\t\t\treturn list.includes(domain);\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (isDomainFound(emailInput.value) || neverBounceStatus === 'invalid' || neverBounceStatus === 'disposable') {\n\t\t\t\t\t\t\t\t\tif(!form.querySelector('.mktoErrorCustom'))\n\t\t\t\t\t\t\t\t\t\temailInput.after(emailErrorHtml);\n\t\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\tif(form.querySelector('.mktoErrorCustom'))\n\t\t\t\t\t\t\t\t\t\tform.querySelector('.mktoErrorCustom').remove();\n\t\t\t\t\t\t\t\t\tenableSubmit();\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t})\n\t\t\t\t\t\t\t.catch(error => console.error('Error loading list:', error));\n\n\t\t\t\t\t\t}, 500);\n\t\t\t\t\t}\n\t\t\t\t\t\n\n\t\t\t\t\tfunction onFormSubmitFunction($form) {\n\t\t\t\t\t\t\/\/console.log('onFormSubmit function');\n\t\t\t\t\t\t\/\/ if ($form.attr('id') === 'hsForm_248b0270-bbfd-4f66-84b5-4a14e81881da') {\n\t\t\t\t\t\t\/\/ \t\/\/console.log(\"248b0270-bbfd-4f66-84b5-4a14e81881da form submit function\");\n\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction onFormSuccessFunction($form, data) {\n\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\trevealGatedContent();\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo' || gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\trevealPopupVideo($form);\n\t\t\t\t\t\t} else if (gatedContentType === 'popupPdf') {\n\t\t\t\t\t\t\trevealPopupPdf($form);\n\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\trevealFooterPopupVideo()\n\t\t\t\t\t\t} else if (gatedContentType === 'innerGate') {\n\t\t\t\t\t\t\trevealInnerGate($form);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\/\/ GTM add event trigger here\n\t\t\t\t\t\twindow.dataLayer = window.dataLayer || []\n\t\t\t\t\t\twindow.dataLayer.push({\n\t\t\t\t\t\t\t'event': 'form_submit',\n\t\t\t\t\t\t\t'lastAsset': 'Optimising Contact Centre Performance with Conversational Intelligence',\n\t\t\t\t\t\t\t'formSubmittedPage': window.location.href,\n\t\t\t\t\t\t\t'salesforceCampaignID': '006TR00000JboMHYAZ',\n\t\t\t\t\t\t\t'formType': 'gated',\n\t\t\t\t\t\t\t'gatedContentType': gatedContentType\n\t\t\t\t\t\t});\n\n\t\t\t\t\t\tlocalStorage.setItem('hasSubmittedForm', 'true');\n\n\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\tfunction revealInnerGate($form) {\n\t\t\t\t\t\tif ($form[0].closest('.block-im-quiz')) {\n\t\t\t\t\t\t\t$form[0].closest('.hs-form-sticky-wrap').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.im-quiz-finish-screen').classList.remove('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.quiz-inner').classList.remove('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.restart').style.display = 'inline-block';\n\t\t\t\t\t\t}\n\n\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction revealGatedContent() {\n\t\t\t\t\t\t\/\/console.log('content has been revealed');\n\t\t\t\t\t\tdocument.body.classList.remove('gated-lock-screen');\n\t\t\t\t\t\tdocument.documentElement.classList.remove('gated-lock-screen');\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction revealPopupPdf($form) {\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message-custom').classList.remove('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.more-content').classList.add('hidden');\n\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message-custom .header-cta-button').click();\n\t\t\t\t\t\t}, 3000);\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction revealPopupVideo($form) {\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.play-btn.modal-trigger.form-to-video').click();\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.form-to-video-wrapper').classList.remove('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').classList.add('to-video');\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction revealFooterPopupVideo() {\n\t\t\t\t\t\tdocument.querySelector('.play-btn.modal-trigger.form-to-video.footer-cta').click();\n\t\t\t\t\t\tdocument.querySelector('.form-to-video-wrapper.footer-cta').classList.remove('hidden');\n\t\t\t\t\t\tdocument.querySelector('.hs-form-title.footer-cta').classList.add('hidden');\n\t\t\t\t\t\tdocument.querySelector('.hs-form-sticky-wrap.footer-cta-popup-video .block-hubspot-form').classList.add('to-video');\n\t\t\t\t\t\tvar submittedMessages = document.querySelectorAll('.submitted-message');\n\t\t\t\t\t\tsubmittedMessages.forEach(function(submittedMessage) {\n\t\t\t\t\t\t\tsubmittedMessage.classList.add('hidden');\n\t\t\t\t\t\t});\n\t\t\t\t\t}\n\n\t\t\t\t\tfunction gotoScorecard(data) {\n\n\t\t\t\t\t\tvar baseURL = '';\n\t\t\t\t\t\tvar thankYouURLParams = [];\n\t\t\t\t\t\tthankYouURLParams['first_name'] = data.submissionValues.firstname ? data.submissionValues.firstname : '';\n\t\t\t\t\t\tthankYouURLParams['last_name'] = data.submissionValues.lastname ? data.submissionValues.lastname : '';\n\t\t\t\t\t\tthankYouURLParams['email'] = data.submissionValues.email ? data.submissionValues.email : '';\n\t\t\t\t\t\tthankYouURLParams['phone_number'] = data.submissionValues.phone ? data.submissionValues.phone : '5555555555';\n\n\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\n\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}?${queryString}&suppress_fields`;\n\n\t\t\t\t\t\twindow.open(finalThankyouURL, '_blank');\n\n\t\t\t\t\t}\n\t\t\t\t\t\/\/ Returns the redirect URL needed for the Hubspot form\n\t\t\t\t\tfunction generateThankYouURL(customURL, formType, gatedContentType, gatedAsset, $form) {\n\t\t\t\t\t\t\/\/ Check if custom Thank You URL is needed\n\t\t\t\t\t\tif (!customURL) {\n\t\t\t\t\t\t\tvar baseURL =\n\t\t\t\t\t\t\t\t'https:\/\/inmoment.com\/en-gb\/thank-you\/?';\n\t\t\t\t\t\t\tvar thankYouURLParams = [];\n\n\t\t\t\t\t\t\tif (formType === 'gated') {\n\t\t\t\t\t\t\t\tif (gatedContentType === 'pdf') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'asset';\n\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'video') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'video';\n\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupPdf') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t} else if (gatedContentType === 'innerGate') {\n\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\/\/console.log('gatedAsset -> ', gatedAsset);\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (formType === 'demo') {\n\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (formType === 'contact') {\n\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tif (formType === 'event') {\n\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'event';\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\/\/console.log('thankYouURLParams -> ', thankYouURLParams);\n\t\t\t\t\t\t\t\/\/ Construct the query string by joining the key-value pairs\n\t\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\n\t\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\t\t\t\t\t\t\t\/\/console.log('queryString -> ', queryString);\n\t\t\t\t\t\t\t\/\/ Combine the base URL with the query string\n\t\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}${queryString}`;\n\n\t\t\t\t\t\t\t\/\/console.log('finalThankyouURL -> ', finalThankyouURL);\n\t\t\t\t\t\t\treturn finalThankyouURL;\n\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\/\/console.log('customURL -> ', customURL);\n\t\t\t\t\t\t\treturn customURL;\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\tif (document.querySelector('#hubspot-form-69f624dca9636')) {\n\t\t\t\t\t\t\t\t\tvar observer = new IntersectionObserver(function(el) {\n\t\t\t\t\t\t\t\t\t\t\tel = el[0] ? el[0] : el;\n\t\t\t\t\t\t\t\t\t\t\tif (el.isIntersecting) {\n\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\n\t\t\t\t\t\tfunction mktoFormLoaded(form) {\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tvar formEl = form.getFormElem();\n\t\t\t\t\t\t\tconsole.log('mktoform', form, formEl[0].querySelector(\"style\"))\n\t\t\t\t\t\t\t\/\/MktoForms2.whenReady(function() {onFormReadyFunction(formEl)});\n\t\t\t\t\t\t\tdocument.getElementById('mktoForms2BaseStyle').remove();\n\t\t\t\t\t\t\tdocument.getElementById('mktoForms2ThemeStyle').remove();\n\t\t\t\t\t\t\tformEl[0].querySelector(\"style\").remove();\n\t\t\t\t\t\t\tconsole.log(formEl[0].querySelector(\"style\"))\n\n\t\t\t\t\t\t\tonFormReadyFunction(formEl);\n\n\t\t\t\t\t\t\tformEl[0].querySelector('[type=\"submit\"]').innerText = 'Submit';\n\n\n\t\t\t\t\t\t\tif(formEl[0].closest('.block-hubspot-form').querySelector('.skeleton-loader'))\n\t\t\t\t\t\t\t\tformEl[0].closest('.block-hubspot-form').querySelector('.skeleton-loader').style.display = 'none';\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\tform.onSubmit(function() {onFormSubmitFunction(formEl)});\n\t\t\t\t\t\t\tform.onSuccess(function() {\n\t\t\t\t\t\t\t\tonFormSuccessFunction(formEl);\n\t\t\t\t\t\t\t\twindow.location.assign(generateThankYouURL('',\n\t\t\t\t\t\t\t\t\t'gated', 'video',\n\t\t\t\t\t\t\t\t\t'https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D79rnLkPUhRU'));\n\n\t\t\t\t\t\t\t\treturn false;\n\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\/\/onFormSubmitFunction($form);\n\t\t\t\t\t\t\t\/\/onFormSuccessFunction($form, data);\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t}\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tif(document.getElementById('mktoForm_2179') && !document.getElementById('mktoForm_2179' ).innerHTML.trim())\n\t\t\t\t\t\t\t\tMktoForms2.loadForm(\"\/\/go.forsta.com\", \"972-OEC-621\", 2179, mktoFormLoaded);\n\n\t\t\t\t\t\treturn;\n\t\t\t\t\t\t\n\t\t\t\t\t\t\/\/ Main hubspot code\n\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\tportalId: \"1787915\",\n\t\t\t\t\t\t\tlocale: \"en\",\n\t\t\t\t\t\t\ttarget: \"#hubspot-form-69f624dca9636 .form_target\",\n\t\t\t\t\t\t\tcss: '',\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tredirectUrl: generateThankYouURL('',\n\t\t\t\t\t\t\t\t\t'gated', 'video',\n\t\t\t\t\t\t\t\t\t'https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D79rnLkPUhRU'),\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tformId: \"248b0270-bbfd-4f66-84b5-4a14e81881da\",\n\t\t\t\t\t\t\tmanuallyBlockedEmailDomain: [\"mailinator.com\",\"mailor.com\",\"yahoi.co.uk\",\"art.suez.edu.eg\",\"eol.com\",\"info.com\",\"weizixu.com\",\"naymedia.com\",\"compny.com\",\"linator.com\",\"edu.com\",\"mailinaor.com\",\"sportrid.comm\",\"tufufacenurimyv.com\",\"eeeqwe2.com\",\"armyspy.com\",\"info.net\",\"hinoon.com\",\"ainator.com\",\"busniess.com\",\"GMAIL1.com\",\"alright.com\",\"example.com\",\"poverts.com\",\"mailt.com\",\"apxby.com\",\"gmail.com\",\"yahoo.com\",\"hotmail.com\",\"live.com\",\"aol.com\",\"outlook.com\",\"qq.com\",\"comcast.com\",\"icloud.com\",\"ctpagent.com\",\"wesolvecx.com\",\"getthematic.com\",\"merkle.com\",\"getlocalmeasure.com\",\"localmeasure.com\",\"asknicely.com\",\"nielseniq.com\",\"momentive.com\",\"reputation.com\",\"zenloop.com\",\"eloquant.com\",\"hellocustomer.com\",\"skeepers.io\",\"yabble.com\",\"resonate.com.au\",\"smg.com\",\"altointelligence.co.uk\",\"altointelligence.com\",\"auracorp.com\",\"bareinternational.com\",\"bestmark.com\",\"blauw.com\",\"clarabridge.com\",\"concentrix.com\",\"concur.com\",\"confirmit.com\",\"copytimize.com\",\"critizr.com\",\"crowdicity.com\",\"customerradar.com\",\"customersat.com\",\"gallup.com\",\"getfeedback.com\",\"gfk.com\",\"globis-consulting.de\",\"glowfeed.com\",\"insync.com.au\",\"intervista.ch\",\"iperceptions.com\",\"jacada.com\",\"ka-brandresearch.com\",\"kantar.com\",\"kantartns.com\",\"kunden-insights.de\",\"link.ch\",\"livinglens.tv\",\"Loyalty360.org\",\"management-consult.de\",\"medallia.com\",\"morpace.com\",\"nice.com\",\"niceincontact.com\",\"op2ma.com.au\",\"opinionlab.com\",\"oracle.com\",\"pangealabs.com\",\"pidas.com\",\"potentiate.com\",\"quadient.com\",\"qualtrics.com\",\"questback.com\",\"rateitapp.com\",\"rateitapp.com.au\",\"responsetek.com\",\"rightnow.com\",\"salesforce.com\",\"sap.com\",\"satmetrix.com\",\"slmedien.de\",\"smg.com\",\"sphanalytics.com\",\"stellarbpo.com\",\"stellarxm.com\",\"strikedeck.com\",\"surveygizmo.com\",\"surveymonkey.com\",\"tele-research.de\",\"themsrgroup.com\",\"tns-global.com\",\"tns-infratest.com\",\"tnsglobal.com\",\"touchpointgroup.com\",\"ttr-group.de\",\"united-research.com\",\"usabilla.com\",\"verint.com\",\"vovici.com\",\"walkerinfo.com\",\"zendesk.com\",\"zingle.com\"],\n\n\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Arbitrary in case there are two of same form on page\n\t\t\t\t\t\t\t\t\t\t\t\tformInstanceId: \"hubspot-form-69f624dca9636\",\n\n\n\n\t\t\t\t\t\t\t\t\t\t\t\tonFormReady: function($form) {\n\t\t\t\t\t\t\t\t\t\t\t\t\tonFormReadyFunction($form);\n\t\t\t\t\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t\t\t\t\t\tonBeforeFormSubmit: function($form) {\n\t\t\t\t\t\t\t\t\t\t\t\t\tonBeforeFormSubmitFunction($form);\n\t\t\t\t\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t\t\t\t\t\tonFormSubmit: function($form) {\n\t\t\t\t\t\t\t\t\t\t\t\t\tonFormSubmitFunction($form);\n\t\t\t\t\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t\t\t\t\t\tonFormSubmitted: function($form, data) {\n\t\t\t\t\t\t\t\t\t\t\t\t\tonFormSuccessFunction($form, data);\n\n\t\t\t\t\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t\t\t\t\t\tsubmitText: \"Submit\",\n\t\t\t\t\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\t\t\t\t observer.unobserve(el.target);\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t}, {\n\t\t\t\t\t\t\t\t\troot: null,\n\t\t\t\t\t\t\t\t\trootMargin: '0px 0px 50% 0px',\n\t\t\t\t\t\t\t\t\tthreshold: 0.1\n\t\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\tvar targetElement = document.querySelector('#hubspot-form-69f624dca9636'); observer.observe(targetElement.parentElement);\n\t\t\t\t\t\t}\n\n\n\t\t\t\t\t\n\t\t\t\t\t\n\n\t\t\t\t}) \/\/ on hs script loaded\n\t\t\t<\/script>\n\n\n\t\t\t\n\n\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t<form id=\"mktoForm_2179\" ><\/form>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hidden form-to-video-wrapper  \">\n\t\t\t\t\t\t<button type=\"button\" class=\"play-btn modal-trigger form-to-video bg-tsunami  \" data-toggle=\"modal\" data-target=\".video-content-2035897250hubspot-form-69f624dca9636\" data-url=\"\">Play Video<\/button>\n\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n\n\n<style>\n.pt-100px {\n    padding-top: 30px;\n}\n\n.pb-70px {\n    padding-bottom: 30px;\n}\n\n.py-100px {\n    padding-bottom: 50px !important;\n    padding-top: 50px 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