I knead a CX hero. Auntie Anne’s understands this important truth: the guest experience and the employee experience are connected. Happy employees mean happy customers. But a challenge many quick-service restaurants face is sifting through millions of pieces of feedback data coming from different places, making it nearly impossible to make sense of how the two are connected.
- Achieved higher OSAT YoY
- Using guest feedback to help the bottom line
- Guest feedback drove franchise employees to take action
- Reduced employee turnover across franchises