nib New Zealand Reduced Churn by 6% through Improving Experiences

nib New Zealand has learnt that reducing churn comes down to closing the loop at an individual and organisational level. InMoment has helped nib New Zealand:

  • Establish a strong CX foundation
  • Collect feedback in the right capacity for this unique business
  • Understand and pull the drivers that affect the customer’s experience

Change Region

North America
United States/Canada (English)
Dach (Deutsch) United Kingdom (English) France (français) Italy (Italian)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)