Wednesday 31 August, 1pm NZST
As an Experience Improvement professional in the B2B space, you’re faced with complex customer journeys that call for tailored, industry-specific CX strategies.
Establishing strong program governance, sending the right surveys at the right time, and effectively closing the loop are each essential to the success of your program.
At our next Experience Exchange, we’ll be discussing the challenges and opportunities associated with B2B programs and providing best-practice guidance from InMoment’s own global Director of Customer Experience.
- The CX metrics and activities most appropriate in B2B environments
- The importance of communicating and branding your program in order to gain buy-in
- How to link your program to ROI
What are you waiting for? Register now for this invite-only event to secure your spot!