September 28, 2021, 12:30pm, Rydges Wellington
There’s a lingering myth in the CX world, “providing a great experience is expensive”.
In many ways, it absolutely can be. We’ve seen organisations spend millions on digital transformation to provide highly personalised experiences online. We also see companies invest hundreds of thousands to support high quantities of repeat interactions with their customer support team in order to provide a high level of human understanding. Let’s face it, superior customer experiences (CX) can cost money—and lots of it.
Luckily, your CX program has the potential to improve CX whilst simultaneously reducing your cost to serve. When you take the right approach, your CX program can be more than just a means of measuring satisfaction, ease or effort—it can tell you where cost reduction opportunities exist, and how they impact customer experience.
Please join us for an exclusive, in-person ‘lunch and learn’ featuring Andrew Crowhurst, InMoment’s New Zealand Country Manager, to tackle one of the biggest myths facing our CX leaders: Can You Improve Customer Experience While Reducing Cost to Serve?
- Learn how to identify (and eliminate!) expensive customer interactions and friction points
- Understand how to use your experience program to identify cost reduction opportunities
- Hear how multiple brands are making their customers happy and reducing costs at the same time
- Network with like-minded CX professionals in Wellington and make new friends!
Register now for this invite-only event to secure your spot