Wednesday 30 November, 3pm NZDT
A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand
Welcome to this live episode of XI Café Podcast, the experience improvement podcast brought to you by InMoment. Join us as we sit down with the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges and the importance of learning about new and emerging trends.
These podcasts are designed to make listening easy: you can listen whenever you want at your own convenience, you can listen on your computer or mobile device. We want these podcasts to enlighten and inspire you and your experience improvement efforts.
In this episode, Melanie Disse from Auckland-based CX firm—Melanie Disse Consulting will answer questions such as:
- How mature are Voice of Customer (VoC) programs in New Zealand compared to other countries?
- How does your organisation’s VoC program compare?
- What can you do to elevate the level of VoC program maturity at your organisation?
Melanie is an experienced Voice of Customer strategist with over a decade of experience in CX, insights, research, and data-driven intelligence for some of the world’s leading brands. Melanie will explain what drives VoC program maturity and how leaders can increase the reach and effectiveness of their programs to improve customer experience and drive better business results.
To hear more, register now!
Meet this episode’s guest:
Founder at Melanie Disse Consulting
Melanie is an experienced CX (Customer Experience) and VoC (Voice of Customer) strategist with over a decade of experience in CX, insights, research, and data-driven-intelligence. Thinking beyond the norm and applying strategic thinking and innovative solutioning to improve what, how and why we do the things we do is what she loves. Melanie has worked across a variety of different industries (Technology, Market Research, FMCG, Telco, Financial Services and Utilities) and has designed, managed, and matured CX and VoC programs for both B2B and B2C. Her sweet spot is the intersection of strategy, data & technology, people, and insights to understand and build capability to enhance customer experiences. In her current consulting role at Melanie Disse Consulting, she leverages CX and VoC as a key competitive differentiator to help organisations become customer centric.