At the start of COVID-19, many FinServ brands saw a spike in consumer trust—however, a new KPMG report shows this trust has been declining since May 2021.
The abundance of new competition from established industry players as well as newcomers, means customers have more opportunities than ever before to find better value for their financial investment.
Staying ahead of customer expectations can help brands establish loyalty and avoid churn. And in financial services, where customer lifetime value is a key metric, loyalty matters—big time.
Join InMoment’s Head of Financial Services and Insurance, Ashley Goode, to explore new ways to stay ahead of the changing finance customer expectations. Ashley shares practical insights from leading brands dealing with the same Customer Experience challenges facing your organisation.
- The new “aspirational class” and other unique finance customer segments
- What’s really driving finance customer’s demands
- Opportunities for true emotional connection during the moments that matter