The CX Network Trend Report outlines the key CX trends and challenges facing APAC brands in 2022.
In the face of economic disruption, brands around the world are hyper-focussed on linking CX initiatives to ROI. APAC is no exception, with 38% of local CX professionals agreeing this is a top priority in 2021.
We’ve partnered with CX Network and 112 customer experience professionals to understand how businesses are responding to the evolving environment their brands exist in.
Download the report to access:
- Top ten customer experience trends in APAC
- Investment obstacles and how to overcome them
- The latest on artificial intelligence and chatbots
- Spend priorities for CX in APAC
- Tips for linking CX initiatives to ROI