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Wait…the Forrester What?
The Forrester Wave: People-Oriented Text Analytics Platforms report identifies the most significant people-oriented text analytics platform providers, shows how each measures up, and helps CX technology leaders and professionals use this information to inform the right partner for their needs.
We Are InMoment: A People-Oriented Text Analytics Leader that Goes Beyond CX
InMoment is committed to helping brands with an integrated experience approach, to collect, listen to, and analyse feedback from every type of touchpoint and individual interaction throughout the customer journey. This is accomplished by focusing on omnichannel data integration, knowledge-based AI, document-level text analytics, natural language understanding, personalisation, and by developing products that help businesses identify and act on the highest impact experiences—which analytics-driven insight can help do—making people more productive, customers more loyal, and businesses more profitable.
“InMoment XI…stands up to competition with omnichannel data integration, embedded text analytics, document level text analytics, and comprehensive NLI.” — The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022
According to The Forrester Wave™:
People-Oriented Text Analytics Platforms, Q2 2022:
InMoment XI is a solid choice for customers who want a platform with a well-balanced mix of knowledge and ML-based AI, the ability to deploy OOTB solutions quickly, and deep custom application development capabilities.”
The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022
The Highlights
InMoment received the highest possible score for the following 9 evaluation criteria:
