Webinar

The ROI of CX Transformation

In a perfect world, your CX efforts would be a top priority throughout your entire company, but that’s not always the case. With top-level buy in being so necessary for success, it falls on CX leaders to create a CX business case and prove ROI before any substantial progress can be made — but how?

In this InMoment webinar, guest speaker Maxie Schmidt-Subramanian, principal analyst serving customer experience professionals for Forrester, will share:

  • How CX Leaders can quantify the financial benefits of customer experience
  • Creating a cost road map
  • Crafting an ROI model that allows you to make quick wins and meet long term goals, ultimately bettering your business with premium customer experience

https://inmoment.wistia.com/medias/mg0lmmdfru?embedType=async&videoFoam=true&videoWidth=640

Change Region

North America
United States/Canada (English)
Europe
Dach (Deutsch) United Kingdom (English) France (français) Italy (Italian)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)