{"id":12211,"date":"2020-09-03T23:58:23","date_gmt":"2020-09-03T23:58:23","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/chevron-federal-credit-union\/"},"modified":"2020-09-18T21:31:33","modified_gmt":"2020-09-18T21:31:33","slug":"chevron-federal-credit-union","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-nz\/customer-stories\/chevron-federal-credit-union\/","title":{"rendered":"Chevron Federal Credit Union"},"content":{"rendered":"\n<p>After establishing their CX team, Chevron Federal Credit Union&nbsp;chose InMoment as a partner to provide both strategic consulting and a CX technology solution. Chevron FCU&#8217;s goal was to&nbsp;stay commited to their members by gathering feedback and using text analytics to tap into their members&#8217; journey.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Implemented Research and Analysis to Plan Strategy <\/li><li>Eliminated Data Silo Issues Using Platform <\/li><li>Integrated Case Management with Salesforce<\/li><\/ul>\n","protected":false},"featured_media":1133,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[272],"region":[267],"class_list":["post-12211","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-financial-services-en-nz","region-north-america-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/customer-stories\/12211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/customer-stories\/12211\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media\/1133"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=12211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/categories?post=12211"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/industry?post=12211"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/region?post=12211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}