{"id":13248,"date":"2020-06-18T00:00:00","date_gmt":"2020-06-18T00:00:00","guid":{"rendered":"https:\/\/prodim2020.wpengine.com\/news\/restaurants-dont-let-a-grubhub-horror-story-ruin-your-cx\/"},"modified":"2020-06-18T00:00:00","modified_gmt":"2020-06-18T00:00:00","slug":"restaurants-dont-let-a-grubhub-horror-story-ruin-your-cx","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-nz\/news\/restaurants-dont-let-a-grubhub-horror-story-ruin-your-cx\/","title":{"rendered":"Restaurants, Don\u2019t let a Grubhub Horror Story Ruin Your CX"},"content":{"rendered":"

InMoment’s VP of CX Strategy and Enablement, Andrew Park, discusses how restaurants can ensure their customer experiences aren’t sacrificed when working with third-party delivery services on FSR. “Getting feedback from your customers is the most direct and valuable way to understand how third-party delivery platforms like Grubhub affect your customer experience. But asking your customers about their delivery experiences requires a different strategy than if they had dined in your restaurant.” Read Andrew’s full piece here.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[329],"class_list":["post-13248","news","type-news","status-publish","hentry","news_type-news-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/13248","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/13248\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=13248"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news_type?post=13248"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}