{"id":70279,"date":"2024-01-29T18:48:58","date_gmt":"2024-01-30T01:48:58","guid":{"rendered":"https:\/\/inmoment.com\/news\/inmoments-ai-powered-integrated-cx-platform-is-chosen-by-metlifecare-to-elevate-living-experiences\/"},"modified":"2024-01-29T20:00:26","modified_gmt":"2024-01-30T03:00:26","slug":"inmoments-ai-powered-integrated-cx-platform-is-chosen-by-metlifecare-to-elevate-living-experiences","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-nz\/news\/inmoments-ai-powered-integrated-cx-platform-is-chosen-by-metlifecare-to-elevate-living-experiences\/","title":{"rendered":"InMoment&#8217;s AI-Powered Integrated CX Platform Is Chosen by Metlifecare to Elevate Living Experiences"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Auckland, New Zealand \u2014 InMoment\u00ae, the leading provider of Experience Improvement (XI)\u2122 solutions, announced today that <a href=\"https:\/\/www.metlifecare.co.nz\" target=\"_blank\" rel=\"noopener\">Metlifecare<\/a> will be utilising the <a href=\"https:\/\/inmoment.com\/en-nz\/xi-platform\/\">XI Platform<\/a> to redefine its customer feedback approach and expedite the business\u2019 pursuit of delivering exceptional living experiences for residents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the CX world moves beyond structured surveys, InMoment\u2019s integrated CX offering, powered by an award-winning <a href=\"https:\/\/inmoment.com\/en-nz\/artificial-intelligence\/\">Artificial Intelligence (AI)<\/a> and Natural Language Understanding (NLU) engine, will support Metlifecare. The goal of the program is to unlock the insights available to better understand Metlifecare\u2019s customers and discover experience improvement opportunities. Improving customer experiences is a core company objective for Metlifecare and the insights gathered will inform a roadmap ahead.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe have selected InMoment to undertake a range of customer feedback work for Metlifecare and will be using their centralised platform to collate and analyse the data. We are focused on delivering extraordinary living experiences for our residents and this type of data will assist us to do that,&#8221; said Zandra Vetter, Marketing Projects &amp; Customer Insights Leader at Metlifecare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIn today&#8217;s competitive landscape, where complex customer journeys and diverse signals are the new normal, an integrated CX approach is essential, and InMoment is uniquely positioned to provide that. We are thrilled to be able to provide our services to the Metlifecare team as they embark on the next chapter of their CX transformation,\u201d said David Blakers, InMoment\u2019s Managing Director of APAC.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About Metlifecare&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Established in 1984, Metlifecare is a leading owner and operator of retirement villages and aged residential care, providing rewarding lifestyles and care to more than 7000 New Zealanders. Metlifecare currently operates 37 villages located across New Zealand and employs more than 2000 staff.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About InMoment<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere\u2014from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit <a href=\"https:\/\/inmoment.com\">inmoment.com<\/a>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">###<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CONTACT: Cori Lindsey, InMoment, cori.lindsey@inmoment.com&nbsp;<\/p>\n","protected":false},"featured_media":70287,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[328],"class_list":["post-70279","news","type-news","status-publish","has-post-thumbnail","hentry","news_type-press-release-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/70279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/70279\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media\/70287"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=70279"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news_type?post=70279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}