{"id":94731,"date":"2025-09-24T13:25:23","date_gmt":"2025-09-24T19:25:23","guid":{"rendered":"https:\/\/inmoment.com\/news\/inmoment-customer-jax-tyres-auto-named-2025-canstar-blue-most-satisfied-customers-award-winner\/"},"modified":"2025-09-24T13:27:14","modified_gmt":"2025-09-24T19:27:14","slug":"inmoment-customer-jax-tyres-auto-named-2025-canstar-blue-most-satisfied-customers-award-winner","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-nz\/news\/inmoment-customer-jax-tyres-auto-named-2025-canstar-blue-most-satisfied-customers-award-winner\/","title":{"rendered":"InMoment Customer JAX Tyres &#038; Auto Named 2025 Canstar Blue Most Satisfied Customers Award Winner\u00a0\u00a0"},"content":{"rendered":"\n<p><strong>Auckland, New Zealand (24 September 2025) <\/strong>JAX Tyres &amp; Auto has been named the top-rated tyre retailer in Australia, receiving the <strong>2025 Canstar Blue Most Satisfied Customers Award for Car Tyre Retailers<\/strong>. The recognition reflects strong customer endorsement of JAX\u2019s service and in-store experience, with five-star ratings for overall satisfaction, customer service, product range, and store layout and presentation.\u00a0<\/p>\n\n\n\n<p>\u201cBeing recognised by Canstar Blue as the number one tyre retailer for customer satisfaction is an incredible achievement and a proud moment for our entire network,\u201d said <strong>Steve Grossrieder, CEO at JAX Tyres &amp; Auto.<\/strong> \u201cThis award reflects the impact of our relentless focus on customer experience, supported by our CX partner InMoment and solidifies our consumer promise of <strong>Peace of Mind Driving<\/strong>, delivered through transparency, trust, and professionalism. The trust our customers place in us every day is never taken for granted, with our customer-centric culture truly embedded in our DNA.\u201d&nbsp;<\/p>\n\n\n\n<p>The win adds to the InMoment and JAX Tyres &amp; Auto partnership momentum, following <strong>CX Team of the Year at the 2025 CX Awards<\/strong>, <strong>Inside Retail\u2019s Retailer of the Year (2023)<\/strong>, and multiple CX accolades dating back to 2020.&nbsp;<\/p>\n\n\n\n<p>\u201cWe don\u2019t view customer experience as a one-off initiative at JAX Tyres &amp; Auto\u2014through the InMoment partnership, we continue to embed CX in how we operate every day and being recognised at a national level validates the hard work our team brings to every interaction, every day,\u201d said <strong>April Harwood, Chief Franchising Operations Officer, JAX Tyres &amp; Auto<\/strong>.&nbsp;<\/p>\n\n\n\n<p>With <strong>94 locations nationwide<\/strong>, JAX Tyres &amp; Auto continues to expand while maintaining a premium retail, trusted experience across its network.&nbsp;<\/p>\n\n\n\n<p>\u201cInMoment is proud to partner with JAX Tyres &amp; Auto on advanced listening, analytics, and action workflows that help teams turn customer feedback into measurable improvements,\u201d said <strong>David Blakers, Managing Director APAC, InMoment, a Press Ganey Forsta Company<\/strong>. \u201cSustained, five-star performance like this is what happens when leaders embed customer experience into daily operations\u2014end to end.\u201d&nbsp;<\/p>\n\n\n\n<p><strong>About JAX Tyres &amp; Auto<\/strong>&nbsp;<\/p>\n\n\n\n<p>JAX Tyres &amp; Auto is a leading Australian tyre and automotive services retailer, delivering <strong>Peace of Mind Driving<\/strong> through expert advice, premium product range, and trusted service across <strong>94 locations nationwide<\/strong>. JAX provides tyres, wheels, vehicle servicing, mechanical repairs and safety checks backed by a customer-first culture.&nbsp;<\/p>\n\n\n\n<p><strong>About InMoment (now part of Press Ganey Forsta)<\/strong>&nbsp;<\/p>\n\n\n\n<p>InMoment is a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. In 2025, InMoment joined <strong>Press Ganey Forsta<\/strong>, a global leader in experience technology, analytics, and insights. Together, we power an omni-channel <strong>Human Experience (HX)<\/strong> platform that connects CX, EX, PX, and market research\u2014bringing together surveys, social reviews, call centre transcripts, and more to deliver faster, actionable insights. We serve <strong>43,000+<\/strong> clients globally across healthcare, financial services, hospitality, retail, technology, and more.&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[329,328],"class_list":["post-94731","news","type-news","status-publish","hentry","news_type-news-en-nz","news_type-press-release-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/94731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/94731\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=94731"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news_type?post=94731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}