{"id":41799,"date":"2022-03-17T05:35:38","date_gmt":"2022-03-17T05:35:38","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=41799"},"modified":"2022-04-19T00:40:58","modified_gmt":"2022-04-19T00:40:58","slug":"how-australia-post-customer-insights-led-to-transparent-tracking","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-nz\/resource\/how-australia-post-customer-insights-led-to-transparent-tracking\/","title":{"rendered":"Client Story: How Australia Post Customer Insights Led to Transparent Tracking"},"content":{"rendered":"\n<p>\u201cWhere is my parcel?\u201d is Australia Post\u2019s most common customer query. Transparent Tracking solved this by eliminating the ambiguity and providing greater transparency around parcel tracking. This customer-focused initiative resulted in a +20 point increase in NPS, reduced the volume of queries related to tracking, and brought significant savings to the organisation!<\/p>\n","protected":false},"featured_media":41788,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[258],"resource-type":[216],"class_list":["post-41799","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-government-en-nz","resource-type-case-study-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource\/41799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource\/41799\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media\/41788"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=41799"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/industry?post=41799"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource-type?post=41799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}