2023 Restaurant Consumer Trends

"I think it’s fantastic to be able to take thousands of unstructured data and comment boxes that would take someone a long length of time to be able to read each one and have it in a daily summary at your fingertips type of approach...the benefits of the program really lie in the ability to obtain insight out of a massive amount of data."

“For our operating, training, and HR teams, addressing the right service concerns in order of priority in the right regions has been critical. And for our product development and marketing teams, we know what we should continue doing well through drivers of experience and dashboards.”

Steve Hazard, Chief Operating Officer, Minor DKL

With strategic guidance from InMoment, Arby’s upgraded its guest listening technology and made broad changes in its practices, from the questions they asked, to the metrics they considered.

Arby's

Guest experience is fundamental to who we are as a hospitality business and by constantly listening to what our guests love and what they don’t appreciate, we can flex our approach to our overall offering.

Craig Wells, Senior Operations Excellence Manager, Pizza Hut