WEBINAR | NOVEMBER 19, 2020

The Intersection of Value: How to Demonstrate the Value of Experience Improvement to C-Suite and Beyond

According to Gartner, good customer experiences lead to a 63% increase in revenue, a 53% increase in profitability and a 41% reduced cost of service. But, according to CX Leaders across Asia Pacific, their biggest challenge is proving this value to the business.

Your CFO wants to know why you should reinvest CX budget year-on-year, your CEO wants to know how experience impacts the bottom line, and your employees are wondering what’s in it for them.

In this 45-minute webinar, we show you how to answer these questions and more.