XI Expert Take: How to Use Your CX Ecosystem to Improve Costs & Experiences
Brands want their businesses to run efficiently and effectively. The tool that will help them reach this goal? Their experience programs!
In the second episode of InMoment’s “XI Take” series, Senior Director of Global Strategic Insights Radi Hindawi discusses the power of the CX ecosystem and how brands can harness it to garner the kind of intelligence that leads to serious cost savings across the business.