Report

2019 CX Trends Report

As we enter 2019, customer experience isn’t the shiny new toy it once was. It has evolved into a more mature business practice that some brands have mastered to rise above the rest in both reputation and revenues. However, there is still a disconnect from what brands consider to be successful CX initiatives and what customers perceive as CX excellence. 

Learn key customer trends to help evolve and mature your business practices so you can rise above the rest in both reputation and revenue. Trends include: 

  • Why you should let customers talk to you—not just about you
  • Why you should care about non-buyer feedback 
  • Why you shouldn’t disregard the human factor in the digital age
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