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Aged Care Meets Experience Improvement

The Royal Commission into Aged Care Quality and Safety has delivered its final report, with 148 recommendations for overhauling Australia’s aged care system.

These recommendations present a vital opportunity for clients and residents to have their voices heard, but it doesn’t stop there. Customer Experience leaders need to leverage this feedback in order to deliver a better quality of care for clients and residents.

In this paper, we’ve teamed up with the experts from UnitingCare Queensland to outline the main challenges professionals will face in light of the Royal Commission Report, and tactical solutions for improving experiences for clients, residents and employees. 

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