Successfully “closing the loop” on customer feedback is one of the most basic — and essential — components for great customer experience (CX). In fact, CustomerThink research finds leading brands are 2.5 times more effective at translating feedback into action, making it one of the most significant differentiators in customer-centric success.
Unfortunately, most brands only take an elementary approach to this important process, leaving customers wanting and employees frustrated. Result: missing huge opportunities for real cost savings and revenue growth.
In this webinar, Erich Dietz, Senior VP of Worldwide Alliance Partners at InMoment, will reveal the top three secrets to closing the loop effectively.