Tuesday, July 16th, 2024 | Shangri-La The Fort, Manila
Join the brightest CX practitioners and thought leaders in Asia-Pacific. The XI Forum is a day of inspiring presentations and networking opportunities that will help elevate your CX program in 2024.
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Learn How Award-Winning Brands Are Using Integrated CX to Realise Transformation
In a world where customer experience is the ultimate currency, the XI Forum Manila 2024 helps you unlock success through Integrated Customer Experience (CX). Picture a landscape where every interaction, every touchpoint, converges seamlessly to form a symphony of customer delight and business outcomes that matter.
Integrated CX is made up of three pillars that our award-winning speakers will bring to life on stage:
Did you know that surveys alone only reach 6% of your customers? This leaves untapped signals like call centre notes, email threads, social reviews and so much more that paints a full picture of the voice of customer. We’ll cover all these and more at the Forum.
Data is the currency of the future, but insights are the key to the kingdom. Join us as we decode the language of structured and unstructured data, uncovering hidden treasures within the digital depths.
In the age of automation, human connection remains the cornerstone of exceptional CX. At the XI Forum 2024, we redefine smart actions—not just as solutions to individual cases, but as catalysts for systemic change.
Speakers
Keep an eye on the growing lineup of award-winning speakers!
Tabia Chui
Global Head of CX / ECommerce Manager
Kristian Melquiades
FVP Head of Business Transformation
Melody Lim
Head of Customer Experience
Narciso Navarro Jr.
MD, FPCS, FACS
Chief Patient Experience Officer
Katherine Swintek
VP, Product Strategy and Growth
David Blakers
Managing Director, Asia-Pacific
Moments
Don’t take our word for it. Hundreds of CX leaders experienced the XI Forum, here is what they say…
"Came away from the session with learnings I can actually apply. So much thought went into the day and it was so professionally executed with friendly InMoment faces all around. Loved it! Thank you so much!"
"Thanks for organizing this educational & insightful event. You have demonstrated how to deliver a truly exceptional customer experience."
"Was blown away with the speakers! Not only were they engaging but the content was fantastic – practical, relevant, relatable, inspiring. Felt like I was at a TED talk for CX."
"What a fabulous session with great insights from all speakers. I don't think it could have been better. I thought the topics and the insights where spot on for what I needed to hear and the struggles I am facing with our VOC. Loved the culture session also, great to brainstorm with other brands."
"All the speakers shared really practical stories that we could apply to ourselves. Really had a great day. thank you!"
"I enjoyed the structure of the day with the interactive workshops, the calibre of speakers and the first class venue."
"Good to connect with other experts in the CX space. All presentations had actionable insights to takeaway and think about."
"Breakout sessions were relevant to key priorities of my team for FY23. Great job!"
"Great mix of industries in the room to discuss and share learnings. The variety of topics was interesting. I really enjoyed the speakers and how honest they were about where they are in their organisations journey and the challenges they have faced."
"Enjoyed the content and tone of the conversations, and certainly meeting so many key people across CX – the diversity of thought was commendable."
"The event was seamless and well run, with great speakers, a great venue and it was great to network with so many other CX/VoC professionals. It was fantastic to be able to measure our CX program against others and get some fantastic insights.
Great organisation, great topics and interesting presenters. Really liked the transparency of the presentations (not just telling us what worked well)."
What Are the Event Details?
Tuesday, July 16th, 2024
Shangri-La The Fort, Manila
30th Street corner 5th Avenue, Bonifacio Global City, Taguig City, Philippines
Conference: 8:30am – 1pm
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