{"id":12171,"date":"2020-09-04T05:35:31","date_gmt":"2020-09-04T05:35:31","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/the-coffee-club\/"},"modified":"2021-11-26T03:16:25","modified_gmt":"2021-11-26T03:16:25","slug":"the-coffee-club","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-sg\/customer-stories\/the-coffee-club\/","title":{"rendered":"The Coffee Club"},"content":{"rendered":"\n<p>The Coffee Club needed a platform that would aggregate all of its customer feedback data to identify guest pain points. With InMoment, The Coffee Club has found a partner that helps it increase satisfaction and retain customers with tailored surveys, greater context into customer stories, and insight into the root cause of key issues.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Increased end-to-end visibility of complaints for all regions, allowing franchisees to effectively reach out to dissatisfied customers and resolve issues <\/li><li>Identifies at least 30 at-risk customers each month and empowers employees to resolve issues 2-3 days faster <\/li><li>Customizes menu updates based on customer preference, upping NPS by 20 points and increasing sales<\/li><\/ul>\n","protected":false},"featured_media":1740,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[235],"region":[261,252],"class_list":["post-12171","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-food-service-en-sg","region-apac-en-sg","region-emea-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/customer-stories\/12171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/customer-stories\/12171\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media\/1740"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media?parent=12171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/categories?post=12171"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/industry?post=12171"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/region?post=12171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}