{"id":39261,"date":"2022-02-01T19:00:46","date_gmt":"2022-02-01T19:00:46","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=partners&#038;p=39261"},"modified":"2022-02-15T16:45:10","modified_gmt":"2022-02-15T16:45:10","slug":"quantum-metric","status":"publish","type":"partners","link":"https:\/\/inmoment.com\/en-sg\/partners\/quantum-metric\/","title":{"rendered":"Quantum Metric"},"content":{"rendered":"\n<h2 class=\"has-tsunami-color has-text-color wp-block-heading\">Operationalize Direct and Indirect Customer Feedback<\/h2>\n\n\n\n<p>The InMoment and Quantum Metric solution combines online and offline data to provide immediate visibility into the drivers behind customer sentiment and critical moments in the customer journey.<\/p>\n\n\n\n<p>InMoment brings a unique combination of data, technology, and strategic intelligence for experience improvement by aggregating all of your verbatim customer feedback\u2014call center interactions, chatbot engagement, survey feedback, and text analytics\u2014 and measures sentiment, effort, emotion, and intent. Those learnings are then paired in Quantum Metric with digital Session Replay and root cause analysis to quantify the business impact.<\/p>\n\n\n\n<h2 class=\"has-tsunami-color has-text-color wp-block-heading\">Quantify Friction<\/h2>\n\n\n\n<p><strong>Prioritize Feedback Based on Impact<\/strong><\/p>\n\n\n\n<p>Use your customer feedback and user session models to prioritize the issues that impact revenue, reputation, and your customers\u2019 experiences. From any individual survey or microsurvey you can quantify the overall impact on conversion, numbers of users affected, and annual opportunity.<\/p>\n\n\n\n<p><strong>How do we do it?<\/strong> InMoment implements digital intercept for feedback &amp; text analytics to understand customer sentiment and intent and Quantum Metric will then instantly run a look-alike model to understand the scope of any issue.<\/p>\n\n\n\n<style>\n  .gradient-paragraph {\n  background: #001d30;\n  background: linear-gradient(90deg, #001d30 9%, #0057ff 62%);\n  padding: 10px 15px;\n  border-radius: 12px;\n  display: flex;\n  margin: 50px 0;\n  max-width: max-content;\n}\n<\/style>\n\n  <p class=\"gradient-paragraph color-albatross\"><strong>Capture 100% of user sessions, not just the activity of customers who leave feedback<\/strong><\/p>\n\n\n\n<h2 class=\"has-tsunami-color has-text-color wp-block-heading\"><meta charset=\"utf-8\">Real-Time Action<\/h2>\n\n\n\n<p><meta charset=\"utf-8\"><strong>Turn Customer Feedback into Actionable Insights<\/strong><\/p>\n\n\n\n<p><meta charset=\"utf-8\">Gather well-timed feedback based on behavioral indicators. With real-time webhooks, you can trigger a survey when a customer shows high engagement or frustration at key points of the customer journey.<\/p>\n\n\n\n<p><meta charset=\"utf-8\"><strong>How do we do it?<\/strong> InMoment deploys contextual surveys working with Quantum Metric to monitor behavior and sentiment indicators in real-time.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"716\" height=\"436\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/02\/Quantum-Metrics-1.png\" alt=\"\" class=\"wp-image-39468\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/02\/Quantum-Metrics-1.png 716w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/02\/Quantum-Metrics-1-300x183.png 300w\" sizes=\"auto, (max-width: 716px) 100vw, 716px\" \/><\/figure><\/div>\n\n\n\n<style>\n  .gradient-paragraph {\n  background: #001d30;\n  background: linear-gradient(90deg, #001d30 9%, #0057ff 62%);\n  padding: 10px 15px;\n  border-radius: 12px;\n  display: flex;\n  margin: 50px 0;\n  max-width: max-content;\n}\n<\/style>\n\n  <p class=\"gradient-paragraph color-albatross\"><strong>Capture and analyze the voice of the customer\u2014across web,social, mobile, contact center and more\u2014all in real-time<\/strong><\/p>\n","protected":false},"featured_media":40596,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"region":[259,250,1045,814,266],"partner_type":[816],"class_list":["post-39261","partners","type-partners","status-publish","has-post-thumbnail","hentry","region-apac-en-au","region-emea-en-au","region-global-en-au","region-latin-america","region-north-america-en-au","partner_type-technology"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/partners\/39261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/partners"}],"about":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/types\/partners"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/partners\/39261\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media\/40596"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media?parent=39261"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/industry?post=39261"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/region?post=39261"},{"taxonomy":"partner_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/partner_type?post=39261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}