8 June, 2022 | The Hilton Singapore Orchard
Join the most experienced CX practitioners and thought leaders for a day of inspiring keynotes, hands-on workshops and networking opportunities. This all-in-one conference will help you ELEVATE experiences for customers and employees in 2022 and beyond.
Customer Expectations Are Changing Fast—Do You Have A Plan to Stay Ahead of Them?
2020 and 2021 flipped experiences on their heads, forcing organisations to rethink their approach to relationships and accommodate new customer expectations. Today more than ever, listening to customers, employees and the broader market is vital to organisational survival while understanding and responding in real time and at scale can make the difference between survival and success.
On 8th June, we are bringing together the people, resources, and case studies across all disciplines of the experience improvement framework, discussing the trends and ways to anticipate your customers’ needs and elevate your customer experience program in 2022 and beyond.
Who’s Joining Us?
Chief Customer Officers
Customer Experience Directors
Head of Customer Experience
Voice of Customer Programme Manager
What Are the Event Details?
Wednesday, 8th June 2022
The Hilton Singapore Orchard
Mandarin Wing, level 35
Which of These Describes Your CX Program?
Design a customer experience program from the ground up, with an emphasis on a strong foundation. This will ensure your program is pointing to ROI from the start.
Embedded, But Disconnected
Discover the “why” behind your customer data, which will help establish buy-in across the business. When people start seeing real customer improvements, momentum is inevitable.
Mature and Thriving
You’ll learn how to encourage a culture of action and prove the return on customer experience investment—whether that’s customer retention, customer acquisition, or reducing costs.