21 March, 2023 | Shangri-La The Fort, Manila
We’re kicking off this year with a CX extravaganza! Join us for the first ever XI Forum Manila to hear from the leading CX experts across SE Asia as they share industry secrets, insights into what makes their programs successful, and specific functions from the InMoment Platform that will leave you with practical takeaways to kick-start your year.
Keep an eye on the growing lineup of award-winning speakers!
Chief Product Officer
Narciso Navarro Jr.
MD, FPCS, FACS
Chief Patient Experience Officer
VP Solutions Consulting APAC
Director of Experience Improvement
The Art of Integrated CX
On March 21st, we’ll be uniting experience improvement professionals who’ll share how to move beyond a siloed view of the world to find creative new ways of connecting data, people, and decisions—aligning organisations around one revolutionary goal: experience improvement.
Join an award-winning lineup of CX professionals to accelerate your program growth by learning from their stories and discovering how they overcame challenges faced across the industry.
By attending XI Forum, you’ll discover an integrated approach to experience improvement that will enable better experiences for your customers and employees and drive measurable business outcomes for your organisation.
One conference, hundreds of applicable takeaways
The XI Forum is jam-packed with hands-on demonstrations, workshops and interactive opportunities to help you get real value and applicable knowledge. Some of the topics covered include:
- CX program design
- Text Analytics demonstrations
- Expanding customer signals
- ROI demonstration
Discover resources, case studies, frameworks and methodologies to apply to your own customer experience and insights program from day one.Reserve Your Seat
Don’t take our word for it. CX leaders from across the region experienced the XI Forum 2022 in Sydney and Singapore, here is what they say…
"Came away from the session with learnings I can actually apply. So much thought went into the day and it was so professionally executed with friendly InMoment faces all around. Loved it! Thank you so much!"
"Thanks for organizing this educational & insightful event. You have demonstrated how to deliver a truly exceptional customer experience."
"Was blown away with the speakers! Not only were they engaging but the content was fantastic – practical, relevant, relatable, inspiring. Felt like I was at a TED talk for CX."
"What a fabulous session with great insights from all speakers. I don't think it could have been better. I thought the topics and the insights where spot on for what I needed to hear and the struggles I am facing with our VOC. Loved the culture session also, great to brainstorm with other brands."
"All the speakers shared really practical stories that we could apply to ourselves. Really had a great day. thank you!"
"I enjoyed the structure of the day with the interactive workshops, the calibre of speakers and the first class venue."
"Good to connect with other experts in the CX space. All presentations had actionable insights to takeaway and think about."
"Breakout sessions were relevant to key priorities of my team for FY23. Great job!"
"Great mix of industries in the room to discuss and share learnings. The variety of topics was interesting. I really enjoyed the speakers and how honest they were about where they are in their organisations journey and the challenges they have faced."
"Enjoyed the content and tone of the conversations, and certainly meeting so many key people across CX – the diversity of thought was commendable."
"The event was seamless and well run, with great speakers, a great venue and it was great to network with so many other CX/VoC professionals. It was fantastic to be able to measure our CX program against others and get some fantastic insights. Great organisation, great topics and interesting presenters. Really liked the transparency of the presentations (not just telling us what worked well)."
What Are the Event Details?
Tuesday, 21 March, 2023
Shangri-La The Fort, Manila
30th Street, corner 5th Ave, Taguig, 1634 Metro Manila, Philippines