Thursday, June 16, 2022 at 12PM EDT
The Value of Experience Improvement in an Increasingly Challenging Supply Chain Featuring Avnet
What’s the best thing about being a part of a community? You can depend on each other to share experiences, solve problems, and lend inspiration. The B2B Experience Exchanges were created to help you find that in the InMoment community—while you network, learn, and have a little fun of course!
On Thursday, June 16, 2022 at 12PM EDT, join fellow B2B CX professionals including Peggy Carrieres, VP Global Sales Enablement and Supplier Development at Avnet and a group of InMoment’s industry experts for our premier round table event. Here are just a few of the things we’ll discuss:
- How we can redefine “customer loyalty” as Experience Improvement for success
- How B2B brands can be agile and adapt to quickly evolving experiences
- How B2B brands can create transparency to combat supply chain challenges
- And more!
Jim Katzman, Principal, CX Strategy & Enablement at InMoment
Jim’s wealth of sales and customer experience knowledge makes him an invaluable asset to InMoment. Prior to joining the company as a Principal of CX Strategy & Enablement, Jim accrued valuable experience on both sides of the sales relationship while working for such big names as Verizon, American Online, and Asurion. Jim is adept at using customer feedback to pinpoint deep-rooted problem areas within organizations, and is even more proficient at fixing them.
Peggy Carrieres, VP Global Sales Enablement and Supplier Development at Avnet
Peggy is an experienced executive with expertise in the electronics components industry including semiconductors and global distribution. Currently, she serves as the Global Vice President of Sales Enablement and Supplier Development for Avnet, where she is responsible for leading teams that leverage the global capabilities at Avnet to create value for customers, suppliers and employees. Peggy provides insight into, and solutions for customers who face an increasingly complex semiconductor supply chain which has been at the forefront of one of the most volatile market cycles in recent history.