Reinvigorating an 80-Year Commitment to Member Service

After establishing their CX team, Chevron Federal Credit Union chose InMoment as a partner to provide both strategic consulting and a CX technology solution. Chevron FCU’s goal was to stay commited to their members by gathering feedback and using text analytics to tap into their members’ journey.

  • Implemented Research and Analysis to Plan Strategy
  • Eliminated Data Silo Issues Using Platform
  • Integrated Case Management with Salesforce

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