It’s a different world out there, but even if it wasn’t, the fact is, retaining customers is key to a healthy business and brand. What we’re seeing today is that some experience programmes are becoming stale and outdated. That’s why we recommend that businesses like yours take the opportunity to do things differently. There’s no better time than now to take a fresh look at your customer retention, challenge your perceptions, and reassess action plans.
Why? Because reducing churn or boosting retention even 10% can result in a 30% increase in company value.
In this paper, How to Improve Customer Retention & Generate Revenue With Your CX Programme, we outline the four cornerstones of retention to help you determine how to take a new or old retention strategy and ensure it’s a winning one. This way, you can keep customers from leaving while directly boosting your bottom line.Téléchargez-le dès maintenant