NPS • CSAT • CES Surveys & Analytics

Supercharge CX insights in Gainsight

Give Customer Success Managers vital intelligence before they engage with customers

See the Surveys

Take action in the Gainsight dashboard


  • Metrics and open-ended responses flow into customer records.
  • Set up workflows to trigger follow-up action based on response.
  • Better intelligence about customer health.

Survey customers in any channel


  • In-app surveys get high response rates from end users
  • Email surveys for stakeholders that aren’t in your product
  • Mobile and SMS surveys for your use case.

Analyze NPS and other CX metrics


  • Never miss a trend
  • Segment data by your business drivers
  • Identify feedback themes

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North America
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Asia Pacific
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