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Scoprite quanto sia facile e veloce impostare un rigoroso programma di voce del cliente con microsondaggi NPS, CSAT e CES. Richiedi una prova di 30 giorni di InMoment CoreCX oggi stesso.
“Agilità di implementazione! I team di prodotto amano la facilità e l’alto livello di sicurezza di InMoment. È un gioco da ragazzi correggere la rotta in base a ciò che vedono”. – Direttore della Customer Experience, DocuSign
To ensure that requests for feedback reflect SoftwareONE's commitment to customer experience, InMoment gathers feedback using automated, hyper-targeted microsurveys that are customized by language and more. In addition, InMoment technology plays "traffic cop" so that customers are not over-surveyed.
“InMoment is on the cutting edge, and that helps Hootsuite move forward. Since using InMoment microsurveys in our product we’ve been able to 3x our Net Promoter Score. And, using InMoment has helped me free up my time -- I can be more strategic. It’s so much easier when you have all of the feedback come into one place. You can look at the snapshot view. You can filter. You can triage. Honestly, it’s so much better than going through spreadsheets manually. I never want to do that again.”
Customer Insights Manager, Hootsuite
“The impact of InMoment technology on our direction and culture has been huge. It has kept us dead honest about where we need to improve, and helps us stay laser-focused. We tackle the big hairy problems, as well as the quick wins.”
Head of User Research, PandaDoc
Easy deployment of InMoment microsurveys inside web and mobile apps and intuitive, real-time analytics mean that Realogy's product teams can quickly learn how real agents feel about new tools.