- Proactive listening on a global scale fuels data-driven initiatives aimed at enhancing the customer experience
SALT LAKE CITY [March 21, 2024] —InMoment®, a leader in Experience Improvement solutions, announced today the extension of its collaboration with Assurant, a leading global business services company that supports, protects, and connects major consumer purchases. This continues InMoment’s strategic role in combining customer experience (CX) best practices and next generation technology to augment customer listening across Assurant’s diverse global business lines.
By employing InMoment’s XI Platform, and expert research services Assurant is able to consolidate feedback, strengthen customer loyalty, and improve business processes.This partnership is bringing together a deeper level of insight and standardization to Assurant’s global listening programs.
“Through our ongoing collaboration with InMoment, we continue to drive toward a deeper understanding of the customer experience,” said Deborah Battaglia, Senior Vice President, Customer Experience at Assurant. “InMoment’s flexible survey platform coupled with their expertise in intelligently bringing together customer feedback has allowed us to efficiently expand our listening program globally and understand key drivers to customer’ loyalty and satisfaction. We now have a better understanding of our customers’ diverse needs and expectations, and our regional teams can make smarter business decisions that benefit each customer and every experience.”
“Assurant’s success in customer listening is a testament to the power of our technology and teams’ collective expertise,” said Mehul Nagrani, Managing Director, North America at InMoment. “Our goal is to continue to improve using an integrated CX approach where we pull in different data signals, from digital, surveys, and additional feedback data sources to enable Assurant to create even more meaningful experiences for their global customers and to assist them with their business efficiency efforts.”
The teams at InMoment and Assurant have established a strong foundation in customer feedback management and are committed to exploring emerging technologies designed to leverage these invaluable insights to deliver differentiated, customer-centric experiences.
About InMoment
InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pacesetters in AI and text analytics, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.
About Assurant
Assurant, Inc. (NYSE: AIZ) is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and to deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters’ insurance, lender-placed insurance products and other specialty products. Learn more at assurant.com.
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CONTACT: Kelley K. Johnson, InMoment, kelley.johnson@inmoment.com