Where Safety, Reliability, and Profitability Meet
It’s easy for consumers to take their utilities for granted. Flip a switch—the light goes on. Turn a knob—there’s heat to make dinner. But then one day, a storm causes extensive outages and damage to power lines or the economic environment means customers can’t afford to make a payment. In general, interactions with utility companies are few and far between; however, when they happen, they matter immensely.
Exceed Your Customers Expectations with InMoment
At InMoment, we help utility companies get things right at the moments that matter most to their customers. As more markets become deregulated, infrastructure ages and new energy sources emerge, our products and extensive expertise can be that differentiator you need to deliver a safe, reliable, and profitable experience for all.
cx standards benchmark
Leverage our InMoment CX Standards competitive benchmarking study to identify how your CX efforts compare to industry leaders.
Interested in learning more about the study?1-800-530-4251
A member who rates as having the poorest experience has only a 43% chance of being a member a year later. Compare this to a member who gives one of the top two experience scores — they would have a 74% chance of remaining a member for at least another year.
Harvard Business Review