The 2021 Digital Customer Experience Trends Report: What’s Next?

You know that the digital customer experience has been vital over the last year—and for obvious reasons. But what is still unclear to brands across the world is, “what’s next?”

What are customers expecting from their digital experiences as the world returns to normal? Will they continue to forgo in-person interactions for digital options? Will they expect digital elements to be integrated into their in-store experiences? InMoment’s 2021 Digital Customer Experience Trends Report has the answers to these questions—and more—directly from your customers.

Join InMoment experts Radi Hindawi and Jim Katzman as they debut the findings of this report and break down the takeaways that are sure to inform your digital roadmap.

Trust us, you don’t want to miss this!

Jim Katzman, Principal, CX Strategy & Enablement

Jim’s wealth of sales and customer experience knowledge makes him an invaluable asset to InMoment. Prior to joining the company as a Principal of CX Strategy & Enablement, Jim accrued valuable experience on both sides of the sales relationship while working for such big names as Verizon, American Online, and Asurion. Jim is adept at using customer feedback to pinpoint deep-rooted problem areas within organizations, and is even more proficient at fixing them.

Radi Hindawi, Senior Director, Global Strategic Insights

Radi has been working in the research and experience industry for close to 15 years. He is currently the Senior Director of Global Strategic Insights and partners with clients on a research, consultative, and strategic level to derive key insights from customer, employee, and non-survey based data.