A one-stop-shop for all my customer experience needs. Now we spend our time taking action, rather than tracking down information.”

Cross-channel listening allows for conversations to start

Capture voice of the customer across multiple channels and tap into your employee’s knowledge to glimpse a full picture of the customer journey.

Break Down Those Dreaded Silos

Strengthen your decision making by incorporating indirect and inferred data sources. Use automated data cleansing and out-of-the-box integrations so you can spend less time wrestling with data—and more time taking action.

Get the Right Data to the Right People

Get the right data to the right people to understand and distribute customer feedback results for key organizational functions in easy-to-consume reports.

Identifying the Moments that Matter

Fundamental to understanding and optimizing your customer journeys is the ability to quantify the moments that matter; this is where we excel. With the XI Platform, artificial intelligence is employed to identify and rank the moments that matter, but an informed human touch is still required.

  • 94% of users say InMoment’s platform is easy to use.

  • 93% of users rate InMoment 5-out-of-5 stars.

  • 95% of users are likely to recommend InMoment to a colleague.

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