Start conversations, build relationships, and enhance every customers’ journey.
Let's Talk About Customer Experience!
Customer Experience (CX), sometimes called Customer Experience Management (CXM or CEM), is often used to describe an organization’s ongoing efforts to measure and improve its customers’ perceptions and experiences. InMoment believes CX is much more than just managing your customer’s experiences. We focus on improving those experiences.
Why is Customer Experience Management (CXM or CEM) important?
Every successful business understands the importance of listening carefully to customers, understanding what they need, and using that information to become more efficient and responsive. But as organizations grow and become more complex, these crucial personal customer connections become more difficult to manage. This is especially true in a world where people interact with modern businesses in thousands of different ways across many touchpoints.
Technology plays a crucial role in these CX efforts by enabling companies to gather feedback from many different touchpoints, analyze it, and distribute it to the people responsible for making positive changes in specific areas. With an effective Experience Improvement (XI) platform, businesses can identify customer issues and trends earlier, respond quicker, and turn everyday customer experiences into key competitive advantages.
A one-stop-shop for all my customer experience needs. Now we spend our time taking action, rather than tracking down information.”
Cross-channel listening allows for conversations to start
Capture voice of the customer across multiple channels and tap into your employee’s knowledge to glimpse a full picture of the customer journey.
Break Down Those Dreaded Silos
Strengthen your decision making by incorporating indirect and inferred data sources. Use automated data cleansing and out-of-the-box integrations so you can spend less time wrestling with data—and more time taking action.
Get the Right Data to the Right People
Get the right data to the right people to understand and distribute customer feedback results for key organizational functions in easy-to-consume reports.
Identifying the Moments that Matter
Fundamental to understanding and optimizing your customer journeys is the ability to quantify the moments that matter; this is where we excel. With the XI Platform, artificial intelligence is employed to identify and rank the moments that matter, but an informed human touch is still required.
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95% of users are likely to recommend InMoment to a colleague.