Experience Improvement

Stop Managing Experience. Start Improving Them.

Why do experiences—and business results—fail to improve?

No Investment in Improvement!

It’s because most companies are in a perpetual state of reaction. Replying to complaints instead of taking action to reduce them. Responding to preferences instead of anticipating them. Managing experiences instead of improving them. Investing in a true employee and customer experience improvement solution like InMoment’s XI Platform is the best way to elevate business performance.

So, get to know your customers. Humanize them. Humanize yourself. It’s worth it.”

Kristin Smaby

That’s why we built InMoment. That’s why our mission is XI.

The Intersection of Value

Own the Moments that Matter

XI has a singular focus on improving experiences where customer, employee, and business needs intersect. It’s understanding—and owning—the moments that matter. Changing that focus to employee and customer experience improvement makes a world of difference when it comes to your business.

The XI Difference

A Unique Combination

Experience Improvement from InMoment is a unique combination of comprehensive data, modern technology, and human expertise that helps executives—and the companies they lead—recognize the power and value of customer experience and employee fulfillment.

Comprehensive Data
Modern Technology
Human Expertise
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Solve for X

How do you make the complex—simple? How do you solve for X?

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