Predicting Success for Retail Banks In the Post COVID World
The COVID-19 pandemic represents a point of significant historical and economic change. This paper outlines predictions for post-COVID retail banking and how brands in that space can let their experience programs, both customer and employee, guide their business decisions. The pandemic has changed customer behaviors including, but not limited to:
- How they manage their households
- How they engage at work
- How they use businesses
- How they interact with others
- How they leverage medical services
Download our comprehensive to learn more about the future of retail banking.