InMoment Named a Leader in The Forrester Wave™: Text Mining And Analytics Platforms, Q2 2024

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CX pros know the impact (and value) of unstructured data. However, the unprecedented rise of Large Language Model (LLM) technology has made the text mining and analytics market the most dynamic space today. Now, more than ever before, it’s critical brands select the right partner to derive insights and drive transformational business change from this unstructured text data – and we believe InMoment is leading the way. 

By downloading this report, you'll gain:

  • Comprehensive insights, current market trends, and strategic buying advice for CX and Text Analytics professionals and solution buyers

  • Detailed analysis of each vendors’ strengths and cautions to help buyers understand the current landscape and any potential impact on future trends.

  • InMoment’s placement in this Forrester Wave and what differentiates our product and solution from other vendors in the industry

The Highlights

InMoment received the highest possible score for the following 11 evaluation criteria:

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AI: Knowledge-Base or Symbolic
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AI: GenAI Pre-Processing
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AI: GenAI Post-Processing
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Document Level Text Mining/NLP
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Natural Language Understanding (NLU)
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Support for All Relevant Use Cases
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Number of Customers
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