December 10, 2020 12:30ET
The Value of Doing Things Differently
Uncertainty exists. And now, more than ever, leaders want answers. The good news? Your experience programs (customer and employee) can help your business compete in today’s unpredictable environment. The not so good news? Most businesses are not using their programs in a way that will help them improve experiences.
Join Simon Fraser, principal, CX strategy and enablement with InMoment, and guest speaker Faith Adams, senior analyst with Forrester, as they discuss the market and proven strategies that can help you future proof your experience program.
In this webinar, you will learn:
- What is different about today’s customer experience industry
- Why businesses need to be agile and challenge the status quo
- How using a detailed framework delivers business-based results
- What successful brands are improving experiences, not just managing them
Register today for this live event featuring Forrester’s Faith Adams. Don’t miss hearing about these best practices that can move your experience program–and–business forward.
Registration for this live “only” event is a click away!